The hostile customer and the passive agent: Cultural Interfaces in the Indian Outsourcing Industry Abstract Relying on qualitative interviews and thematic analysis‚ this paper explores how transnational call centers in India evolve practices in an attempt to counter the occasional hostility by customers based in the United States. These range from techniques which prevent customers from recognizing that their call is being routed to India through the use of neutralized accents‚ ‘locational
Premium Call centre Computer telephony integration Outsourcing
After the industrial revolution spread to other parts of the world from Europe‚ the global economy has grown. The happiness rating has also increased when compared to the past. However‚ there is still a prevalent debate among economists and social scientists about whether per capita GDP has a correlating relationship with happiness. In my opinion‚ there is no relationship the two variables based on the data I have acquired. Nations with low GDP have relatively high happiness index‚ GDP itself does
Premium Gross domestic product Purchasing power parity United Kingdom
three questions‚ answer two of your choice. 1. Consider Thomas Jefferson ’s letter to John Holmes (Links to an external site.). Write an essay‚ addressing points a‚ b‚ and c‚ below‚ in which you make specific references to the letter and to the relevant material in your textbook. Also indicate that you know the key points of the Compromise. It will help you to study the map of the Missouri Compromise (Links to an external site.). a. What exactly was the "marked principle" that Jefferson referred to? b
Premium United States American Civil War Slavery in the United States
for each node‚ the range from one node to the other is exposed. In a heterogeneous network the issue intensifies further with varied transmission range where the links that are wireless are not symmetrical in the topology. For a symmetric model‚ one cannot utilize varied transmission ranges among different nodes. Also if asymmetric links are enabled to be present in the setup‚ the power of the network setup can be made energy effectual due to variations in the transmission ranges. In this project
Premium Wireless Network topology Wireless sensor network
Ontology base-Interface Thai Herbs Search System (THSS): Data and user management module Mr. Chiun-Yi Chen Assoc. Prof. Kitsana Waiyamai‚ Ph.D. Bachelor of Engineering (Software and Knowledge Engineering) Kasetsart University TEL :( +66) 2-942-8555 Ext. 1430 FAX: (+66) 2-579-6245 E-mail: (fengknw@ku.ac.th) Abstract Thai herbs have been used more and more in many application fields such as medical‚ health and cosmetic. However‚ Thai herbs are stored and collected in several types of
Premium Herb User Login
ISSN 2319–3565 Vol. 2(5)‚ 30-38‚ May (2013) Int. Res. J. Social Sci. Review Paper English Language is a link language in Social Strata: A Critical Review Ms. Neelam Institute of Technology and Management‚ Aligarh‚ UP‚ INDIA Available online at: www.isca.in Received 12th April 2013‚ revised 22nd April 2013‚ accepted 4th May 2013 Abstract This paper is based on” English language is a link language in social strata: A critical Review” the author is of the opinion that English gives us glimpses of
Premium English language
Australia has many global and regional links with other countries in the world. A positive link that Australia has with other countries is International Aid. Aid provides new markets for Australia to import and export to‚ reduces poverty and provides better access to educational and medical services for those in need. But giving aid can encourage a ‘culture of dependence’ and aid can be distributes in the wrong way or to the wrong people. The Australian Government provides aid to developing countries
Premium Australia Economics Pacific Ocean
Possible Links Involving 2‚4-D and Non-Hodgkin ’s Lymphoma The most widely known and used Herbicide 2‚4-Dichlorophenoxyacetic acid (2‚4-D)‚ has become a hot topic due to the accusations that it is linked to serious health issues; specifically Non-Hodgkin ’s Lymphoma (NHL). In Dennis T. Avery ’s book‚ he states that there is at least one team of researchers in the U.S. that raises questions to whether or not there is a link between 2‚4-D and NHL; but after extensive research scientists concluded
Premium United States Environmental Protection Agency Vietnam War Agent Orange
Ferguson: Film: Mr. Smith Goes to Washington Link: https://newrepublic.com/article/80908/tnr-film-classics-mr-smith-goes-washington-1939 Otis Ferguson expresses his utter distaste for this film in his biting review that criticizes the director as Ferguson compares this film to Capra’s earlier cinematic works. The critic also uses comments from another critic‚ Alistair Cooke‚ to support his assertions. B. Andrew Sarris: Film: Star Wars I: The Phantom Menace Link: http://observer.com/1999/05/the-phantom-menace-misfires-the-force-is-with-julia/
Premium Actor Art Film
Within the decision matrix‚ the lower ranking indicates the more preferred results. The POW will be exhausted‚ crippled and sick because of the starvation or disease probably and they could not survive long march hours. Therefore‚ the short time to link-up with the Sixth Army is the most important to deliver POW alive and the criterion is weighted as 1. The Self-sufficiency of the operation is vital to control the progress of the operation and to respond unexpected threats. Moreover‚ the Rangers and
Premium Employment Poverty United States