1.0 Introduction Almost everyone said that customer service is one of the most important managements of the company or organization to run a business. The company don’t have a business if they don’t have customers. If actions are not taken to make sure that company has a good customer service‚ in the end it will affect overall performance of the company or organization. The commitment on customer service should always begin at first to make a company successful. Time by time‚ business competition
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centralized or on-site location 4. Whether to inspect attributes or variables * How Much to Inspect? * Typical Inspection Points: * Raw materials and purchased parts * Finished products * Before a costly operation * Before an irreversible process * Before a covering process * Effects on cost and level of disruption are a major issue in selecting centralized vs. on-site inspection * Centralized * Specialized tests that
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knowledge management‚ design‚ development and learning choices available. MODULE LEADER: PROFESSOR DEREK MILES STUDENT NUMBER: M00373290 SUBMITTED ON: 30TH APRIL 2012 AT MIDDLESEX UNIVERSITY HENDON CAMPUS. CONTENTS: 1. Executive summary 2. Introduction to the report 3. Company Overview 4. The learning culture at McDonalds * Key Findings 5. Knowledge management practice at McDonalds * Key Findings 6. Proposal for improved Knowledge management practice
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activate the behavior. Initiative taken by McDonald to motivate its employees(Malaysia) The initiatives taken by McDonald Malaysia to motivate its employees are McDonald Malaysia will honor special service awards to their employees who have been with the company at least five years. McDonald Malaysia will award 5th year‚ 10th year‚ 15th year‚ and 20th year service award to their employees. For their employees who work for 20th year in McDonald Malaysia will award a RM5‚ 000 cash‚ McDonald’s
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McDonalds has a wider variety here with products starting from as low as Rs 20‚ while KFC has not been able to match that . McDonalds has set up its own supply chain investing huge amount which leads to lower costs and prices. The USP of McDonald’s was cheap fast food‚ and the company’s signature product‚ the Big Mac hamburger was considered an American icon. rior to its launch‚ the company invested four years to develop its unique cold chain‚ which has brought about a veritable revolution in
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MBA SEMESTER-4 ASSIGNMENT set 1 Name :……………………….. Registration No. :………………………. Learning Center :………………………. Learning Center Code :……………………… Course :………………………. Subject :………………………. Semester :………………………. Module No. :………………………. Date of submission :………………………. Marks awarded :………………………. Directorate of Distance Education Signature of Sikkim Manipal University Center Signature of Evaluator II Floor‚ Syndicate House Manipal- 576104 Signature of Coordinator Important Note to the Students: The student
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1- SCIENTIFIC MANAGAGEMENT: Scientific Management can be described as: It is an approach to accomplish work efficiently based on theory which focuses strongly to structure‚ formulate and split work into specialized tasks and assign them to workers in order to increase overall efficiency as well as determine effective surveillance of workers using clearly defined hierarchies and enabling the management to hold the power of decision. 2- ORIGINS: 2.1 Origin of the Term The term “Scientific Management”
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Strategy of McDonald’s Global Strategy + Local Strategy “To provide unmatched consistency in operations in support of high product quality. This must be accomplished with adequate speed‚ low cost‚ and process innovation to accommodate changes in consumer tastes.” McDonald’s is well known for Big Macs‚ Cheeseburgers and Quarter Pounders. McDonald’s strategy‚ to develop snack-able items‚ fits with today’s busy consumers who don’t adhere to traditional meal patterns and are increasingly looking
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Scientific management How was Taylorism received outside the USA? Contrast the reception of Taylorism in two different countries‚ one Western‚ one Asian‚ in your answer. Introduction Frederick W. Taylor with a group of followers who rallied alongside with him examines management in the late ninetieth and early twentieth century. Scientific management then came along from Taylor’s studies of time management and productivity in an organization. It had made its first appearance in the USA which
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TECHNOLOGY QUALITY MANAGEMENT OF McDonald’s QUALITY ENGINEERING Aparna Neelakandan SPRING 2012 QUALITY MANAGEMENT OF McDonald’s QUALITY ENGINEERING Aparna Neelakandan CONTENTS TOPIC INTRODUCTION QUALITY MANAGEMENT AT MCDONALDS SPEED MADE FOR YOU SYSTEM CUSTOMER ORDER DISPLAY COLORED WRAPPERS INSPECTIONS THE 5 Ps TRAINING QUALITY CONTROL IN THE SUPPLY CHAIN OF MCDONALDS IMPORTANCE TO CUSTOMERS’ VOICE CONCLUSION 2 2 2 3 4 5 6 7 8 8 PG# 11 12 1 QUALITY MANAGEMENT OF McDonald’s
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