Good Hotel: Doing Good‚ Doing Well? Cyrus S. Worth American Public University BUSN620 8 May 2014 Abstract The purpose of this paper is to explore Case Study # 10 - Good Hotel: Doing Good‚ Doing Well?excerpted from Strategic Management: Planning for Domestic and Global Competition Thirteenth Edition authored by John A. Pearce II and Richard B. Robinson published 2013 by The McGraw - Hill Companies New York‚ NY. This paper will seek to address five issues concerning the Good Hotel
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Management Facilities Planning And Development Feasibility Study Report Feasibility Study Report Executive Summary Docklands depend on its convenient transportation‚ advantageous geographic‚ pleasant climate location; have to develop into one of the most usefulness areas of Melbourne. The dockland is the location both meaningful for traveling and investment. Previously‚ hotel can only cater for people’s accommodation need. Now the hotel has been changed to be a comprehensiveness establishment
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Case Study —— Service Quality at the Excelsior Hotel Kristen Adams had recently transferred to the Excelsior Hotel to improve the level of customer service. She had been with the company for five years and had been quite successful in improving the level of customer satisfaction at the two previous hotels to which she had been assigned. Kristen knew that the Excelsior was going to be a real challenge. The mix of business was 60 percent individual transient guests and 40 percent group business
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Question 8: 9 9. Question 9: 10 10. Question 10: 11 11. Bonus Question 11 i. Part (A) 11 ii. Part (b) 11 12. References: 13 Final MBA Exam Take-Home Exam Procter & Gamble (Scope) Answer the Following Questions (Please pay attention to tables and figures disclosed in the case) pay attention to all issues required in questions! Extremely brief answers or copy and paste from the case or the book or the slides‚ are not acceptable
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1. Introduction The purpose of this report is to critically examine the issues faced by the Regency Grand Hotel both internally and externally. This report also discusses relevant theories and makes recommendations for the Regency Grand Hotel to address the managerial problems and return the organisation to its former status. The decline in the performance of the hotel is a result of the drastic changes in the organisational structures. The introduction of the practice of empowerment has resulted
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section‚ Sheraton Hotels and Resorts Worldwide‚ the owners of Sheraton Hotels intends to build a new hotel in Zimbabwe’s resort town of Victoria Falls. Victoria Falls being a popular destination is a prime tourism destination Sheraton Hotels and Resorts Worldwide identified Zimbabwe’s tourist towns as a potentially profitable location to build their latest state of the art hotel and have initiated this chapter of the project is to analyze the opportunities of developing this hotel by analyzing the
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full of scam. Commune Hotel has a powerful search engine dedicated for recruitment (Commune‚ 2013). Highgate Hotel website provided all the information needed to encourage applicants to apply online‚ discover opportunities and gain extraordinary benefits such as high salary‚ medical‚ dental‚ health‚ retirement‚ disability‚ family protection‚ travel and other benefits. They also have a quick search and social media promotion online. Furthermore‚ they also assure applicants about long term career‚ unlimited
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The Hotel Industry Overview The hospitality industry covers a diverse range of establishments providing hospitality services in the form of accommodation‚ meals and drinks. A large proportion of people working in the hospitality industry are employed part-time and this is an increasing trend. It is estimated that by the year 2007 about 55% of the people employed in the hospitality industry could be working full-time and 55% part-time. This reflects the realities of the industry‚ where there is
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EXECUTIVE SUMMARY The Portman Hotel was built with the intent of being a 5 star hotel that provided superior service to its guests. This superior service centered around a business plan that was based on Asian standards of hospitality. The Portman Hotel executives were committed to keeping both their guest and employees happy. The vision that would separate The Portman from the competition was “personal valets” (PVs). These PVs were responsible to every need of a guest. This included everything
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Brunt Hotels‚ that owns 60 hotels in UK‚ decide to acquire a small chain of hotels in France. This approach and expansion requires some steps to be taken very carefully in order this strategy to be successful. The key priorities of this approach are related to the strategy plan with the objectives defined‚ the steps that will be followed to implement this plan‚ the risk management analysis‚ the marketing plan that will be followed in the new country‚ the staff that will work in the new hotels‚ the
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