Memo 2 To: All Employees From: Starbucks CEO Date: 19 February 2013 Subject: Employees Behavior Management All Employees‚ Starbucks is the premier roaster and retailer of specialty coffee in the world. Our company suggested having the best service for the customers. Therefore‚ we expect Starbucks workers to understand and taking serious responsibility to provide the best service in our neighborhoods. There are customers complain about the behavior of the employees working attitude.
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Active Listening and Strategies of Effective Communication Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important‚ yet active listening includes listening to a person’s words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging
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Subject: VULNERABILITY ASSESSMENT I am writing this memo to inform you that it is my professional opinion that the network in need of a full vulnerability assessment. There are three tools that I believe would be a good fit for penetration testing on this network. They are NMAP‚ Nessus and Metasploit. I have added brief‚ yet detailed‚ descriptions of the three automated penetration testing tools that are on the market. I believe they all have their pros and cons and I will explain the capabilities
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Checkpoint: Evaluating Communication Strategies Resources: pp. 195–210‚ 214–220‚ & 223–226 in Ch. 5 of Human Services in Contemporary America Answer the following questions in 200 to 300 words: • What would you need to learn or know about each of your clients in order to communicate effectively with them? The text explains that culture/religion should be on a human service workers list of things to know. There are many different types of cultures and beliefs that go along with those cultures
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classifications of merchandise are Sears Canada and The Hudson’s Bay. Sears and The Bay are full-time‚ full-service department and catalogue retailers who believe in providing their customers with quality merchandise and exceptional customer service. According to Department Managers at Sears‚ Women between the age of 25 to 54 with a low to moderate household income‚ family‚ and home are Sears primary target market‚ followed by baby boomers and homeowners (bargain shoppers). Sears market products as value
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Case memo (Kat) 1. Introduction: Three graduates committed to exploring opportunities in entrepreneurship. They formed on-line retail seasonal holiday merchandise business. Kristin‚ one of the team members who had the financial background‚ gave several assumptions in terms of company’s operation cost for company’s additional profitability. A projected Income Statement gave the group confidence and they were committed to growing volume to generate a positive gross margin. But problems in cost
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Sears continued to grow throughout the early 1900’s. Nevertheless‚ in 1907‚ there was another downturn in the economy and Sears sales constricted for the first time (Bean‚ 2010). Sears wanted to expand operations in an effort to combat the economic depression‚ but Rosenwald and other business associates disagreed. According to Bean (2010) Sears felt like an outsider‚ so in 1908‚ he elected to resign as president and sold his share of the company for $10 million dollars. Even with the exit of Sears
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Sears is a retailer in Canada that opened in the country in 1952 and has been operating for 64 years. In the article “Sears Canada Not Likely to Die While It Still Has Real Estate to Sell” explains that‚ despite Sears decline in revenue‚ the company can remain operational by cutting costs and being able to sell practicable real estate (Hollie Shaw). Sears Canada is able and needs to sustain their retails because it allows landlords to purchase for their real estate under market value. However‚ Sears
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Client Clarification Memo Sammy Shelton ACC/541 – Accounting Theory and Research July 23‚ 2011 Memo To: Client From: Team B Date: August 6‚ 2012 Re: The Financial Accounting Standards Board (FASB) defines a contingency as a possible future event that will have some impact on the firm. The decision to report contingencies should be based on the principle of disclosure. Namely‚ when the disclosure of an event adds to the information content of financial statements‚ it should be reported
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Summary: In this memo‚ I will address Zappos’ policy to WOW customers and their hiring process and expand on why adopting this culture may not work for some companies. Every company has a unique corporate culture and business philosophy while striving to discover a competitive advantage to make it a market leader. Zappos is one such footwear company that has found its competitive advantage in “wowing” its customers by selling “happiness in a box”. Consequently‚ their business philosophy is word of
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