customer loyalty: MMB’s customers are 80% repeat customers so it would make sense that most of the customers are at the commitment stage. They come back every year. I would say that %5 are in the separation stage because of losing interest in the activity‚ finding a different company‚ etc. %80 are in the commitment stage. %1-5 are in the familiarity stage that are repeat customers but haven’t committed to the company. %10 in the exploration stage because I think this is a bigger part of gaining customers
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organization’s ability to develop and maintain business with its targeted customers. These are the Micro Environment‚ the Macro environment and the internal environment.The micro-environment of an organization can best be understood as comprising all those other organizations and individuals who directly or indirectly affect the activities of the organization. The following key groups can be identified as: their suppliers‚ marketing intermediaries‚ customers‚ competitors and the public. * Neil Saab
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8 Internal Trade 8.1 Introduction In the lesson on trade you have already been made familiar with the distinction between internal and external trade i.e. between home trade and foreign trade. You will recall that internal trade consists of exchange of goods and services between people living within the same country. In this lesson you will learn about internal trade in detail. 8.2 Objectives After studying this lesson you will be able to • • • • • • • • recall the meaning of Internal Trade; explain
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Topic : The effects of legalizing abortion. The World Health Organization ( WHO ) estimates that there are 42 million abortions worldwide each year‚ and 20 million of these are illegal. According to WHO‚ “unsafe” abortion causes about 65‚000 to 70‚000 maternal death each year‚99percent of which take place in the developing world. What is abortion ? An abortion is the removal of an embryo of foetus from the uterus which causes it to die. Therefore‚ legalized abortion actually leads
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Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within The Firm. The author wants to highlight problems with transfer of internal knowledge within firms and also disagree to previous beliefs of the cause for the lack of transfer‚ blaming knowledge related factors as the cause for this “internal stickiness”. The ability to transfer best practices internally is critical for companies to get a competitive advantage. The author analyzes “internal stickiness” of knowledge
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ATTENDANCE MONITORING SYSTEM FOR SELECTED SCHOOLS AND TEACHERS WITH AN APPLICATION OF OPTIMIZATION ALGORITHM Carlo M. Reyes Bachelor of Science in Computer Science 8134 Rosario St.‚ Brgy. 8 (4116) Carmona‚ Cavite Contact Number: (+63) 9366-492-924 carlo.reyes1992@yahoo.com ABSTRACT In this paper‚ the researcher makes a solution to easily check the attendance of the students using an automated seat plans with pictures of the students. It’s a fact that students who attend school
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What are the main issues surrounding Japanese whaling and what role should the International Whaling Commission play in monitoring whaling? Introduction: During the course of the semester‚ we have learned about a wide variety of marine mammals and the importance of protecting these animals. One group of marine mammals that I have found most interesting is the whale family. The whale group of marine mammals includes the blue whale‚ which is the largest animal in the world. As a child‚ I assumed that
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3.4.4 Reactions in the Case of Occurrence of Security or Safety Threats To get a little more specific information on particular security and safety issues‚ respondents were asked to indicate their likeliness to visit a destination in the occurrence of particular threats. For the next set of questions‚ the respondents were asked how likely they would visit a destination if a particular security or safety incident occurred in their holiday destination shortly before their departure. This was measured
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Organization Early in human existence people learned that their individual efforts often fell short of success. They found that they were unable to accomplish many tasks that require more than individual effort. Therefore the necessity of group activity was discovered relatively early in human existence. Group activity could be aimed at some higher‚ more complex set of goals and could thus bring greater benefits to all concerned. This quality of group activity must be counted as one of the chief
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Organization Studies http://oss.sagepub.com/ Social Remembering and Organizational Memory Michael Rowlinson‚ Charles Booth‚ Peter Clark‚ Agnes Delahaye and Stephen Procter Organization Studies 2010 31: 69 originally published online 12 November 2009 DOI: 10.1177/0170840609347056 The online version of this article can be found at: http://oss.sagepub.com/content/31/1/69 Published by: http://www.sagepublications.com On behalf of: European Group for Organizational Studies Additional
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