Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
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CELTA ASSIGNMENT 1 – FOCUS ON THE LEARNER Part One Background The first part of the assignment focuses on the general overview of Entry 1 group who are majority females of South-Asian origin; also a Chinese‚ African & Arab learners are also enrolled in class. Learners of this group are housewives with little or no previous education background. They would have learnt Urdu or Gujarati in their country. The ages range between 24 and 45. The majority of learner’s first language speaks
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A Tale of Four Learners Summary Bernice McCarthys’ essay‚ “A Tale of Four Learners‚” is about her classifications of the different types of learners based on the system she created‚ THE 4MAT. The four types of learners are: Type 1 learners‚ Type 2 learners‚ Type 3 learners‚ and Type 4 learners. The names of the people she uses in the essay are Lisa‚ Marcus‚ Jimmy‚ and Leah. Linda was a highly imaginative student who favored feelings and reflecting. She was a Type 1 learner‚ who struggled with
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CELTA – Assignment 3 Learner Profile I interviewed ******** an Iranian 31 year old female student in the Level I class. ****’s native language is Persian (Farsi). **** came to England a year ago to join her Iranian husband who has been living and working in England for the past 5 years. At present they have no children. She has only been attending class at college for a few weeks where she is also taking a class in mathematics in order to learn the correct English terminology. **** is an
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"Teaching Writing to Young Learners" A Report Submitted to the Department of English and Humanities Of BRAC University Submitted By Samia Zerin Student ID : 03203008 In Partial Fulfillment of the Requirements for the Degree Of Bachelor of Arts in English U NIV E RS ITY BRAe ~ BRAC University August 2007 "Teaching Writing to Young Learners" Samia Zerin Student ID- 03203008 Department of English and Humanities Au gust 2007 UN I VER SITY BRAe ~ BRAe
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Written Assignments: CS1_Ramada Demonstrates Its Personal Best Description: Read the Ramada Demonstrates Its Personal Best case study and answer the three discussion questions. Instructions: Write your responses to the discussion questions in a Word document and upload it for grading. 1 Build the management-research question hierarchy for Ramada. Ramada’s Management-Research Question Hierarchy Clarifying the Research Question Discover the Management Dilemma Trends show that customer satisfaction
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Assignment #1 part 3 In Darkness We Meet Melissa Nicholls 12 H Diaz states in this interview that‚ “learning English is such a violent experience as a kid.” He explains that it could be such a violent experience‚ especially for immigrants‚ because English seems to be this language that one has to perfect. Someone learning this language will punish them selves for every mistake they make‚ thinking everyone will be judging them‚ when in reality they’re their only critic. This “violent experience”
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Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
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Demonstrate different communication styles and Methods to meet individual needs. Every time we communicate we choose‚ and use a different communication style. There are four basic communication styles assertive‚ passive‚ aggressive and passive aggressive. Generally we use a combination of these four styles; it all depends on the situation and person Assertive is the healthiest and most effective form of style. It’s how we naturally express ourselves when our self-esteem is intact‚ giving
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Teresa McGuinness CELTA: Assignment 1- Learner on the Focus Part 1 Overview The International House Intermediate class is a mixed genre class‚ with student ranging in age from 25 to 50+ years old. It contains a combination of abilities and levels from lower intermediate to higher imediate. Class Profile The first language of the students varies; covering such native languages as France‚ Spanish‚ Italian‚ Mexican‚ Arabic‚ Somalia‚ Portuguese and Russian. The students have a wide knowledge
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