Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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SUMMER INTERNSHIP PROJECT INNOVATION INCUBATION PROJECT- LAUNCH OF HOLISTIC WELLNESS PROGRAMMES FOR CORPORATE AND FACTORIES IN NAVI MUMBAI AND THANE REGION HEMANGI CHOULKAR ROLL NO- 14 POST GRADUATE DIPLOMA IN MANAGEMENT- PHARMACEUTICAL MANAGEMENT 2012-2014
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FACTORIES ACT The object of the Factories Act is to regulate the conditions of work in manufacturing establishments coming within the definition of the term "factory" as used in the Act. The first Act‚ in India‚ relating to the subject was passed in 1881. This was followed by new Acts in 1891‚ 1911‚ 1922‚ 1934 and 1948. The Act of 1948 is more comprehensive than the previous Acts. It contains detailed provisions regarding the health‚ safety and welfare of workers inside factories‚ the
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What do you think the key role of the police service is and what skills do you bring to the service to execute that role? The key role of the police is to prevent criminal activity to occur in society. This is demonstrated through the use of detecting criminal behaviour‚ investigating crime and stopping individuals or groups that create a threat to others. Police enforce the law to provide safety and a sense of security. The key role of the police service is to maintain social order through the guidelines
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An act to provide for certain benefits to employees in case of sickness‚ maternity and "employment injury" and to make provision for certain other matters in relation thereto. APPLICABILITY Every employee (including casual and temporary employees)‚ whether employed directly or through a Contractor who is in receipt of such wages as prescribed by central Govt. is entitled to be insured under ESI Act. However‚ Apprentices engaged under Apprentices Act are not entitled to the ESI benefits. Coverage
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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Service package of MITSOB Before describing about the service package of MITSOB I would like to give an overview of what SERVICE is .. “Any act or performance which one party offers to another that is essentially intangible in nature and which never result in ownership of anything is known as service .” Now according to this definition of service I would like to define the service package of MITSOB MITSOB is a service firm it only and only offers service. MITSOB is an education institution which
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history and duties of the Secret Service Christopher L. Mintze CRJ175 W-1 Abstract The purpose of this paper is to inform the reader of the history and duties of the Secret Service. In this paper I will give you a chronological timeline of the United States Secret Service. From its creation in 1865 by President Lincoln through its current day duties will be explored. The history and duties of the Secret Service The history of the secret service is a very interesting one. During
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The issue is as to the status of an employee of Unit Run Canteen in Armed Forces. 3. Appellant Shri R.R. Pillai was recruited as Airman in the Indian Air force on 7.10.1967 and was discharged from service on 31.10.1988 as Junior Warrant Officer as he sought for premature retirement from service. Before his discharge he had been looking after the affairs of the Unit-Run-Canteen (in short the `URC’). After discharge he was engaged as Manager of URC at Southern Air Command on an honorarium of Rs
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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