“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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Job Satisfaction Definition Confucius said: “Choose a job you love and you will never had to work a day in your life.” In fact‚ this quote is a synthesis for job satisfaction. Job satisfaction refers to positive feelings‚ hopes‚ and expectations from employees’ toward their work. Job Satisfaction Analysis Job satisfaction promotes partnership between managers and employees. In particular‚ employees become more effective‚ productive‚ and efficient while contribute to the company mission. Consequently
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Contentment (or lack of it) arising out of interplay of employee’s positive and negative feelings toward his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs
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QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT BUSINESS Case Study- Sagarmatha Nepalese Restaurant in Vantaa THESIS CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism May 2012 ABSTRACT CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Unit for Technology and Business‚ KokkolaPietarsaari Date June 2012 Author Abadh Jibi Ghimire Degree programme Degree programme in Tourism Name of thesis SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT
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Happiness is an amazing thing in this world. Since the days of Aristotle‚ happiness was thought to have at least two aspects which are pleasure and a life well lived. According to psychology‚ happiness is referred to as simply pleasure and meaning (Let’s put the things). A psychologist named Dr. Martin Selignman had recently added a new component to the definition of happiness: engagement (Let’s put the things). Engagement refers to living a “good life” of work‚ family and hobbies. But how does a
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Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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pursue happiness but not the right to happiness. That being said‚ folks in our society need to follow what pleases them. People in different areas of the world have various ideas of what makes them happy. It is true that money does not buy happiness. Normally humans are happy with just a few of the basic living attributes. To live a prosperous life of pleasure one must surround themselves with what promotes their happiness and well-being. There is a large variation of the definition of happiness‚ but
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Happiness What is actually the happiness? You can not touch it‚ or see it‚ but you can see it on somebody else`s face. People say that it is a combination of complicated chemical reactions in our body‚ but I think there is something else hidden behind this word. Happiness is an emotional condition “characterized by positive or pleasant emotions ranging from contentment to intense joy” . When a person is happy‚ he feels full of life and he wants to spend the whole energy that he has. In this moment
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through their people (Galanou‚ & Dimitris‚ 2010). One of the most often cited definitions on job satisfaction is the one given by Spector (1979) according to whom job satisfaction has to do with the way how people feel about their job and its various aspects. It has to do with positive employee attitudes and actions are what create positive customer experiences. Employees who have higher job satisfaction are usually less absent‚ less likely to leave‚ more productive‚ more likely to display organizational
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I choosed to talk about happiness cause it is one of the many emotions humans experience. It may perhaps be the most important feeling a person can have and it is the one feeling everyone strives to achieve. Not many people are happy‚ but all the librairies are filled with books on happiness‚ and this very fact make me curious. But‚ what really matter for happiness? This is my research question. I expected to find if life really about the money‚ the cash‚ who has the biggest gold chain or who drives
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