Research and concepts An index method for measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely
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Happiness is Found Through Shared Experiences Every single person in the world will develop at least one human relationship in their lifetime. To some‚ these relationships are sacred and to be cherished‚ for others they are merely convenient affairs and affiliations. In the movie Into the Wild directed by Sean Penn‚ and the poem Warren Pryor by Alden Nowlan‚ there are two different cases involving human relationships‚ and more specifically‚ parent/child relationships. In both texts‚ the parents
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Self-Respect is a quality which is extremely important for the dignity‚ confidence and personality of an individual. People with self-respect have the courage of accepting their mistakes. They show certain toughness‚ courage and character. Without self-respect‚ one becomes an unwilling audience of one’s failing both real and imaginary. To live without self-respect is to live counting ones omissions and commissions. It is like lying down on an uncomfortable bed that we have made for ourselves
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The Incompatibility of Happiness and Truth - Dystopia Brave New World is full of characters who do everything they can to avoid facing the truth about their own situations. The almost universal use of the drug soma is probably the most pervasive example of such willful self-delusion. Soma clouds the realities of the present and replaces them with happy hallucinations‚ and is thus a tool for promoting social stability. But even Shakespeare can be used to avoid facing the truth‚ as John demonstrates
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The Path to Happiness and Success When I ask people what do you want out of life‚ the majority of people say‚ “I just want to be happy” or “I want to be successful” It seems like that they are not achieving anywhere near the “happiness” or “success” So It has opened me new ways of thinking. It made me think about what I want in the future and that I want to be happy and successful at the same time. It is tremendously important for people to have a definite aim of what they want because without
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Important to Your Job Satisfaction? Kaplan University School of Business and Management MT302 Organizational Behavior Author: Kedner Poux Professor: Sapham Perez Date: October 27‚ 2012 Everyone has their own way to express their satisfaction about their employee‚ however‚ job Satisfaction‚ according to Williams J.‚ is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs" (Spector‚ 1997‚ p. 2). This definition suggests job satisfaction is a general
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HAPPINESS Our definition of happiness is very much influenced by the kind of society we live or grew up in‚ our life experiences‚ goals we pursue in life and our level of education. This is why the topic (happiness) is very controversial because it’s hard to change people’s beliefs. I think though that happiness depends on other things like family and friends‚ doing the things you love‚ etc.‚ and not money or material things. Having people around you who love you unconditionally‚ share your beliefs
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THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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