Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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The United States (U.S.) Army is one of the best leadership institutes in the world. This paper seeks to analyze the effective practices and cornerstone doctrine that allows the Army to produce effective leaders across the entire duration of a soldier’s career. The analysis begins with a review of the Air Force’s traditional‚ more centralized leadership approach providing contrast with the Army’s decentralized approach called “Mission Command.” An explanation of Mission Command and review of behavioral
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There is a widely accepted assertion that women generally lack the qualities to survive and thrive in the army‚ and that the presence of female soldiers in the military will also compromise the performance of the army since male soldiers tend to be over-protective of them. But the movie GI Jane fully demonstrates that the characteristics that make an individual successful in military service is gender-neutral‚ so these traits can be acquired and possessed regardless of the gender‚ and that because
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My experience with leadership and leaders has taught me that effective * Leaders lead by example (not in the book but from FM 7-22.7 The Army Noncommissioned Officer Guide) this has stuck with me since my military days. * Leaders are risk takers * Leaders are outcome oriented * Leaders have good communication skills * Leaders take initiative My experience with leadership and leaders has taught me that ineffective * Leaders blame those who fail * Leaders take a hands-off
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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A NEW APPROACH TO AUTOMATIC WEB SERVICES COMPOSITION by Luong Viet Phong A thesis proposal submitted in partial fulfillment of the requirements for the degree of Master of Engineering. Examination Committee: Prof. Vilas Wuwongse (Chairman) Nationality: Vietnam Previous Degree: Bachelor of Information Technology Ho Chi Minh University of Technology
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EXEMPTIONS/AMENDMENTS IN/WITHDRAWAL OF EXISTING EXEMPTIONS Rate of service tax restored to 12% As per section 66‚ the charging section under earlier regime‚ rate of service tax was 12% of the value of taxable services. However‚ the rate of service tax was reduced to 10% vide Notification No. 8/2009 ST dated 24.02.2009. With effect from 01.04.2012‚ Notification No. 02/2012-ST dated 17.03.2012 rescinded the said notification and the rate of service tax was restored to 12% for the period between 01.04.2012 to
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Jesus Martinez Why do you want to become an Army Reserve officer? During my time in high school‚ both inside and outside of school‚ I often had the reoccurring thoughts of a necessity to go somewhere with my life. During my senior year of high school I began to realize as any young man that comes to that part of life that I was about to begin to make choices on their own for the first time. I was the first in my family to be getting an education past high school and the pressure was on me to
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Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
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Marketing Services 10/05/2012 The marketing of services differs from product marketing because of the four fundamental differences involved in services: Services are intangible‚ inseparable‚ variable‚ and perishable. Intangible which means they cannot be touched‚ tasted‚ or seen like a pure product can. Another difference is that services are produced and consumed at the same time; that is‚ service and consumption are inseparable. Furthermore‚ the more humans are needed to provide a service‚ the more
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