Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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The mass media is flooded with advertisements of every kind. One has only to flip through the pages of magazines or newspapers or sit through a television programme to see the wide coverage advertisements receive in terms of space and time. Companies fork out large amounts of money just to advertise their products or services. Surely then‚ advertisements must offer a host of benefits or why do producers spend so much money on them and why do people put up with them? Revolving around this matter‚
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INDUSTRY Classification and definition of the industry The relevant industry for Smart Car is worldwide automakers because the target audience will be cost-conscious Americans. In 1999‚ the American car market was filled with many foreign imports that directly competed against and in some instances beat American domestic car producers. Analysis of existing competitors Today there are other low cost automobile manufacturers marketing to the United States. None‚ however‚ produce anything
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[pic] Cambridge International College 422 Little Collins St‚ Melbourne‚ Australia Telephone: +61 3 9663 4933/Fax +61 3 9663 4922 Diploma of Marketing (BSB51207) COVER SHEET & FEED BACK FORM |Student ID |Name |mobile | | | | | | |
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Kotler 4P’s of marketing Faculty of Business and Management University of Balamand January‚ 2011 Copyright © 2011 All Rights Reserved Acknowledgement Thank you Dr. Fadila for your continuous support and the perseverance‚ tolerance that you have provided us throughout the semester. Table of Contents Acknowledgement ii Table of Contents iii Chapter 1 1 Introduction 1 Chapter 2 4 Body 4 Chapter 3 7 Model Application 7 Chapter 4 9 Conclusion 9 List of References:
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Created by: The 4 P’s Jessica Burg Alice Popescu Ranjita Shetty Ritesh Maskay Project Summary Car sharing is an economical and eco-friendly mode of transportation that is designed to fulfill a just-in-time need for personal access to passenger cars. This transportation network encourages people to be socially and environmentally responsible by minimizing private vehicle ownership. Car sharing started gaining popularity in the early 1990s in Europe. Today‚ such fleet of automobiles operates
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“car_insurance_claims.sav” Analysis of the file car_Insurance claim.sav INDEX Table of Contents Objective: 3 Analysis: 3 Statistics of Data 3 Frequency Table 4 Crosstabs 8 Analysis of Variance 13 Conclusion: 15 Objective: * To analyze the complete damage claims for cars on the factors like policyholder age‚ vehicle type‚ and vehicle age * To find out the reasons for the claims * To find out which group of vehicle is taken for more claims Analysis: Statistics of
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Car Industry Porters 5 Force Porter (1980) illustrates in this analytical tool 5 variables that determine the attractiveness of an industry for organisations in terms of profitability in their immediate environment. Using the forces in this model we can analyse how attractive the global car industry is to enter‚ the 5 forces are as follows. The threat of potential new entrants High barriers to entry is one of the determinants of whether a firm can enter into the industry or not‚ the
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Controversial TelevisionAdvertising for Children Today ’s children are unique in many ways from previous generations‚ but perhaps the most influencing on our young children today is Television advertisements. "In 1997‚ the nation ’s estimated 34 million children age 12 and under will have spent or influenced spending of a record $500 billion" (Horovitz 1997). There is obviously a great deal of interest in this subject‚ many books have been written‚ and many studies and reports done on the effects
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Enterprise Rent-A-Car | Case # 1 | Enterprise Rent-A-Car has started its operations in 1962 by establishing and successfully developing a new niche in the car renting industry. The business had strictly focused on replacing local citizens’ cars due to repairs. Later on Enterprise started to serve two additional segments‚ leisure & discretionally rentals and business rentals. Newly launched segments were successful; however the main focus of Enterprise continued to be the initial
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