is a part of emotional labor. If your job requires you to serve customers‚ clients‚ or the public‚ your employer is asking that you engage in what sociologists call emotional labor (Ferrante‚ Joan). “Emotional labor is an element of work activity in which the worker is required to display certain emotions in order to complete work tasks in the way required by an employe.” (Organizing and Managing Work‚ Tony J.Watson‚ 2002). According to Mastracci et al. (2011)‚ to engage in emotional labor is not
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Challenges in Maintaining System Reliability in Electrical Systems Reliability of Supply As a result of reforms in the power sector many new Distribution Companies have started their operations. Apart from improving financial viability‚ reduction of T&D losses the distribution reforms have been identified as a key area in terms for fulfilling consumers‘ expectations in terms of service delivery in the area of Reliability and Quality of power supply. Reliability and Quality of power supply were
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solely on academic degree. Emotional Intelligence Emotional intelligence is the set of skills that underlie the accurate assessment‚ evaluation‚ expression‚ and regulation of emotions. It is the ability to get along with others and provides us with the understanding of what other individuals are feeling and experiencing. This permits us to respond properly to another’s needs. Emotional intelligence relates to how an individual manages behavior‚ navigates social complexities‚ and makes personal
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Emotional intelligence (EI) refers to the ability to identify‚ control and assess emotions. It is a critical tool needed for communication with union and management team members. The ability to be able to identify and control not only your own emotions with team members but also being able to assess and identify and correctly respond to others emotions is one of the key factors in labor negotiations. There are five major categories of emotional intelligence skills that people should be keenly
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Health Benefits of Lavender Essential Oil From the flower of lavender plant‚ lavender oil is extracted‚ basically through steam refining. The lavender flowers are fragrant in nature. Lavender oil has been utilized as a part of making aromas. The oil is extremely helpful in fragrance based treatment and numerous sweet-smelling arrangements and mixes are made using this oil. Lavender oil mixes well with numerous other essential oils including pine‚ clary sage‚ cedar wood geranium‚ as well as nutmeg
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Organizational Behavior Emotions and Leadership: The Role of Emotional Intelligence George‚ Jennifer M. Human Relations 53.8 (August 2000): 1027-1055 Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions‚ moods and feelings play a part in how humans deal with each other on
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ESSENTIALS OF A VALID CONTRACT A valid contract has to have the following essential characteristics: * Proper offer and acceptance An offer to be valid must contain certain conditions such as it must intend to create legal relationship‚ its terms must be certain and unambiguous‚ it must be communicated to the person to whom it is being made. An acceptance to be valid must fulfill certain conditions such as it must be communicated by an authorized person before the offer lapses. *
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1. a. What is emotional flooding? Emotional flooding was described in Teen Drama Overload as the reaction one inhibits when dealing with extreme emotional conflicts. When speaking about emotional flooding‚ Laura Kastner described it as so‚ "When we flood‚ we are having neurons fire in this emotional part of the brain." Emotional flooding tends to cause the "fright-flight-freeze cycle" as described by Teen Drama Overload. This cycle consists of one’s heart rate increasing which then results in
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Hospitality--An Essential Trait “If I have found favor in your eyes‚ my lord‚ do not pass your servant by. Let a little water be brought‚ and then you may all wash your feet and rest under this tree. Let me get you something to eat‚ so you can be refreshed and then go on your way—now that you have come to your servant.” When two angels passed the door of Abraham’s tent‚ he immediately pleaded the men to stay at his place. He also brought water to wash the men’s feet and ordered the servant to prepare
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Emotional intelligence (EQ) is the ability to control social emotions in order to create a better and pleasant work environment. Goleman explains the importance of the five key skills: self-awareness‚ self-regulation‚ motivation‚ empathy and social skill. Goleman emphasizes that emotional intelligence can be learned and increased‚ in contrast to Intelligent Quotient (IQ) where those figures almost remain unchanged. I agree with the author’s concept‚ understanding the importance that EQ should not
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