An analysis of the e-service literature Introduction: Recent advances in technology have created a surge in “technology-based self-service” (Dabholkar et al. 2003). Such developments are changing the way that service firms and consumers interact‚ and are raising a host of research and practice issues relating to the delivery of e-service. E-service is becoming increasingly important not only in determining the success or failure of electronic commerce (Yang et al.‚ 2001)‚ but also in providing
Premium Customer service Marketing Customer satisfaction
pharmaceutics JEL Classification: F21‚ F23 1. Introduction and Method The forces of globalization are continuously changing the business landscape. Outsourcing and offshoring have been used by multinationals for decades. Global value chains stretch across the world and incorporate a diverse range of people and cultures. With this type of internationalization‚ new challenges arise. Each company must find a business model that fits their needs and adds the most value to their operations. The traditional
Premium Value chain Developed country Strategic management
What are the five competitive forces described by Michael Porter? Comment on them briefly 1. Threat of entry New entrants to an industry bring new capacity and a desire to gain market share that puts pressure on prices‚ costs‚ and the rate of investment necessary to compete. Particularly when new entrants are diversifying from other markets‚ they can leverage existing capabilities and cash flows to shake up competition‚ as Pepsi did when it entered the bottled water industry‚ Microsoft did when
Premium Competition Cost Marketing
The Six Forces Model developed by Porter is a tool that determines the competition level in any industry and the attractiveness of the industry. The six Forces are: • Competition – this parameter is determined by the number of the competitors and their aggressiveness. If in your industry you have many competitors‚ and your competitors might be drawn into price wars‚ this will cause the profit rate to drop towards a competitive level (perfect competition) • New Entrants – if your industry is highly
Premium Competition Competition law Monopoly
FIVE FORCES Potential entrants‚ threat of entry: The furniture market is already highly competitive. The risk of new entrants is not extremely high because of the huge capital needed to start the business. Demand of household furniture is high. IKEA furnitures don’t have a such significant competitor but other areas like textile and kitchenware have. Alongside Kodin Ykkönen becomes one competitor as a full department store but it doesn’t compete in price. Buyers‚ bargaining power: Ikea
Premium Competition Home
Five Forces Model (Highly Negative. Range from 1-5) Rivalry (3) 1. How many companies in industry? As Nike is an international company that has their product selling worldwide‚ they have countless of competitors‚ including many domestic local firm. However‚ not all of these companies have the power to compete with Nike‚ only a few international companies are Nike¡¦s major competitors‚ for instance‚ Adidas and Reebok. 2. How do they compete each other in term of 4P marketing strategy Product:
Premium Athletic shoe Nike, Inc. Michael Jordan
took the effort to benefit from this trend. The Porter’s analysis is a powerful tool to identify the company’s current competitive position and determine whether the business has the potential to be profitable in the future perspectives. According to the Five Forces Analysis‚ there are five factors that can determine Akamai’s competitiveness. Let us look at them in detail. Threat of Substitution: Akamai is the leading provider of cloud services staying in business for more than 17 years and considering
Premium Cloud computing
Five forces framework is proposed by Michael Porter. It draws upon Industrial Organization economics to derive five forces that determine the competitive intensity and therefore attractiveness of a market. Attractiveness in this context refers to the overall industry profitability. An "unattractive" industry is one in which the combination of these five forces acts to drive down overall profitability. 1. Competitors In current the main competitors of Tsingtao beer are Budweiser‚ YangJing‚ Blue
Premium Marketing Beer Profit
Porters 5 forces Threat of New Entry: Obesity is a big problem in the United States which is becoming a government and healthcare issue. Weight Watchers has played a role in the development of a new national awareness of healthful eating‚ lifestyles changes‚ and weight control. Weight Watchers International had experienced it biggest threat mostly because of new competition and changes in technology. When the over the counter weightless drug launched it had a drastic effect on their market. Switching
Premium Nutrition Health Dieting
Porter have developed five forces‚ basically it is a framework to analyze the level of competition within an industry in order to develop a business strategy. The first force as what Porter defined is the threat of new entrants‚ which can eventually decrease the profitability for all firms in their particular industries. This happens whenever profitable markets yield high returns that can attract new firms. The second force is the threat of substitute products or services or products‚ this is all
Premium Competition Question Management