Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
Premium Service system Pricing
Policy changes Like many other hospitals‚ Memorial waited for help to come from the National Guard and the Federal Emergency Management Administration (FEMA). FEMA is expected to provide guidance in natural and man-made disasters‚ furthermore‚ they are not meant to take over situations (Shoup‚ 2005). In advance of the disaster the then Louisiana Governor Kathleen Blanco wrote to President Bush requesting a disaster declaration to allow federal assistance. The emergency responses were delayed by
Premium
The role of healthcare assistant in a hospital (non-professional) Healthcare assistants work in hospital and may be in community settings under the supervision of a trained healthcare professional. The role can be diverse dependent upon the area in which the person is working because they might work along with nurses or midwives in parenthood services. Healthcare assistants also helps with the day-to-day care of patients‚ whichever in hospitals or in patients’ own homes. The care providers must
Premium Nursing Patient Health care
Topic Review Question Topic 6: Designing Quality Service 1. Explain the reason why quality techniques in the service industry are less mature than quality techniques for manufactured products. Give your opinion‚ what can be done to bring quality techniques for the services industry up to a higher level? As discussed in Question 3‚ product quality has been in existence far longer than service quality. Tools such as SERVUAL and gap analysis are being pressed into use. Concepts like the interrelationships
Premium Customer service Good Tertiary sector of the economy
OVERVIEW 6.1. Introduction This report is intended to provide a concept design narrative and an outline of the methodology behind the design of Information and Communication Technology‚ Nurse Call‚ and Audio Visual System for the NBK – Oncology Hospital. The report will outline Data Communications‚ Telephony‚ Audio Visual (AV) systems and server room design basis proposed for the project. The Telecommunication systems shall be based on converged Structured Cabling system. The IP telephony and Physical
Premium Structured cabling Physical security Telecommunication
Step 1: Receive medication order via written‚ telephone‚ or through hospital internet system. /Medical Tech‚ or Registered Pharmacist .5 Minute Step 2: Verify and validate order with doctor or hospital. /Registered Pharmacist 1.3 Minute Step 3: Check for duplicates‚ Patients allergic reaction history and current meds to insure no overlapping medications with adverse reactions. /Register Pharmacist 1.4 Minute Step 4: Check drug availability/ Registered Pharmacist 1.0 Minute Step 5: Prepare Prescription
Premium Pharmacist Pharmacy Prescription drug
Service Learning for a Requirement to Graduate School and education is something that most everyone has an opinion on. Opinions are okay to have. Education is the method in how people gain a larger sense of knowledge with the help of curriculum‚ teachers‚ administration and peers. This is something that is very important in peoples‚ even though some might disagree. It does not just help students become more book smart but it does help them become more social smart‚ street smart and able to handle
Free High school Secondary school Education
designed for each business criteria‚ as stated in the case‚ Doylestown Hospital using specialized applications to manage the information of thousands of patients‚ and help doctors analyze medical results. And in case of emergency‚ the hospital can contact the doctors quickly. Another field of business mentioned‚ D.W. Morgan‚ headquartered in Pleasanton‚ California‚ serves as a supply chain consultant and transportation and logistics service provider to companies‚ uses ChainLinq Mobile for updating the information
Premium Application software Application software Electronic medical record
CHARACTERISTICS OF SERVICES The services have unique characteristics which make them different from that of goods. The most common characteristics of services are: Intangibility. Inseparability. Perish ability. Variability Intangibility Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Since‚ services are not tangibles‚ they do not have features that appeal to the customer’s senses‚ their
Premium Marketing
The tertiary sector of the economy (also known as the service sector or the service industry) is one of the three economic sectors‚ the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture‚ fishing‚ and extraction such as mining). The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability‚ what is termed affective
Premium Economy Tertiary sector of the economy