Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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The Order of Operations is not one of the hardest‚ nor is it one of the easiest things that you will have to learn in Algebra and other mathematical classes. To begin in learning the Order of Operations‚ you must follow the steps‚ hence the "order" of the operation. To start off‚ the first step would be to do anything that is inside of grouping symbols ([ ]‚ ( )‚ { }). Next you would have to do powers from the left to the right (9 squared). Following the Order of Operations‚ the next phase of
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decidendi‚ or the reason for the decision‚ in this case is the intent to be legally bound‚ as Esso made a promise in a commercial context for the purpose of profit‚ which was binding according to quantities of petrol sold. When this case was argued in the House of Lords‚ it was found by a majority decision to be a legally binding promise and therefore the intent to be legally bound was real. The ratio decidendi of this case‚ where both parties where acting in a commercial context in their independance does
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same location you found this document). 2. The cost of quality would increase in order for the supplier to do a quality check on the customer’s order before shipment. 6. The tradeoff involves a cost/precision tradeoff. This is analogous to the service level/cost tradeoff. From an economic standpoint‚ if the cost of defects is very high‚ an AQL of zero is a good thing. If defect costs are nominal‚ the cost of achieving near perfect quality can be negative. 7. On a separate piece of paper.
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Assignment London Churchill College Programme: BTEC Higher National Diploma (HND) in Business Unit Number and Title: (34) Operations Management Unit Level (QCF): 5 Module Tutor: Cliff Sikpi Email: Cliffsikpi@yahoo.com Date Set: 28/09/11 |Learner’s name and statement of authenticity | |
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of the hospitality industry Explain corporate philosophy Discuss why service has become such an important facet of the hospitality industry Suggest ways to improve service Hospitality Industry Leaders HOSPITALITY INDUSTRY- gets in your blood Other say “ You must be nuts if you want to work in this industry” Career Path In the Hospitality Industry SERVICE SPIRIT Which plays a crucial role in the success of our industry MARRIOTT’S
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Source: Honda Motor Company Introduction If any operation wants to understand its strategic contribution it must answer two questions. First‚ what part is it expected to play within the business - that is‚ its role in the business? Second‚ what are its specific performance objectives? Both these issues are vital to any operation. Without an appreciation of its role within the business‚ the people who manage the operation can never be sure that they really are contributing to the long-term success
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Question 1 DEFINE OPERATIONS MANAGEMENT AND DISCUSS ITS ESSENTIAL FEATURES AND THE IMPORTANCE/BENEFITS OF OPERATION PRIORITIES Introduction: Every organization is in business because it has products‚ services and in some cases a combination of the two (i.e. product and service)‚ that it offers customers as a solution to a particular need or want they have. This implies that‚ the very core business of every organization is to get these products and services readily available to customers‚ through
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Around fifty years ago‚ ifsomeone needed to go to the hospital it wasn’t an easy task. The country wasn’t asdeveloped so a hospital wasn’t very close. Not only this‚ but they would have to walk tothe hospital‚ ride a horse‚ or have the doctor make a house call. It would take a longtime to get to the hospital and many people died because of this. Cars make it possibleto travel faster‚ so people’s needs can get taken care of sooner. In addition‚ cars make long-distance travel possible. In the olden days
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CHAPTER 1 Operations management Short case: Dealing with variety – two examples The Bombay Tiffin Box Suppliers Association (TBSA) operates a service to transport home-cooked food from workers’ homes to office locations in downtown Bombay. Workers from residential districts must ride commuter trains some 30–40 km to work. Typically‚ they are conservative diners‚ and are also constrained by strong cultural taboos on food handling by caste‚ which discourage eating out. TBSA arranges for food
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