Introduction to Operations Management Contents: 1- What Is Operations Management (OM)? 2- OM Decisions. 3- Contributions of OM to the society. 4- The emergence of OM. 5- The Ever-Changing World of Operations Management. 6- Historical Development of OM. 7- The Main Challenges Face OM (+ in Sudan) – “ASSIGNMENT” 1-What is Operations Management? 1- Operations Management (OM) is the management of the direct recourses that are required to produce and deliver an organization’s goods
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of the problem‚ its significance and the scope and limitation of the operations research. Company Background Pao Pao Farms is located in San Isidro‚ Castilla in the province of Sorsogon‚ which is approximately 500 km away from Manila. The total land area of the farm is 10 hectares and mostly composed of productive coconut trees and has a natural free flowing water source located in the middle of the property. The operation of Pao Pao Farms started on March 28‚ 2008 with an initial 6‚000 heads
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market share. Extensive works have been devoted to studying airline alliances. However‚ existing studies only focus on the air passenger alliance and ignore the airline service network structure. This thesis develops‚ for the first time‚ several economic models to study the strategic alliance of both passenger and cargo services from a network integration approach. The alliance synergies and network complementary are addressed. The thesis is developed in three distinct stages and the results
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Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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I Department of Business Administration Master Thesis Gaining Competitive Advantage through Customer Satisfaction‚ Trust and Confidence in Consideration of the Influence of Green Marketing Composed by: Ina Landua Glaciärvägen 23 80633 Gävle Personnummer: 820503-T043 Presented to: Dr. Aihie Osarenkhoe Jonas Kågström Handed in: 26th of May 2008 II Abstract Research Question/Purpose: Due to environmental legislation‚ economic influences and increasing concern about
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170 countries worldwide under such brand names as Whirlpool‚ KitchenAid‚ Roper‚ Estate‚ Bauknecht‚ Ignis‚ Laden‚ Polar‚ Brastemp‚ Consul‚ and Eslabon de Lujo. Whirlpool launched several initiatives in operations management in the 1990s and early 2000s‚ the company began restructuring its operations in the early -1990s to orient itself to changing market conditions. As a part of its operational restructuring‚ the company set up several cross-functional teams for key product areas‚ entered into several
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BOILER OPERATION. Description of boiler operation SOFTENER: Function of softener is softening the hard water. This is because water supplied is hard water since it contains a lot of calcium‚ magnesium or other minerals. Water hardness Mg/L Soft water ≤ 17.1 mg/L Grey zone between soft and slightly hard water 17.1-60 mg/L Moderately hard 60-120 mg/L hard water 120 - 180 mg/L Very hard water ≥180 mg/L Hard water causes two problems such as 1. Dissolved calcium and magnesium
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Quick Changeover (SMED) As lean production is dependent upon small lot sizes‚ small lot sizes are dependent upon quick changeovers. If set-ups or changeovers are lengthy‚ it is mathematically impossible to run small lots of parts with low inventory because large in-process inventories must be maintained to feed production during changeovers. For example‚ large stamping dies commonly took hours to change until the development of quick die change methods (Single Minute Exchange of Die‚ or SMED).
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their services. If customer expectations are not met‚ the hospital should be thinking about the ways to improve their process/services. Furthermore‚ a patient’s assessment enables them to improve performance and achieve better results. It also helps in providing the staff with the information they need to improve performance which would lead to better patient satisfaction. Keeping patients and their family satisfied is essential for the hospital’s success and growth. Poor customer service may result
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would occur‚ as they always seemed to be moving from one operation to another. Additionally‚ there had been recent quality assurance issues as two orders were returned because of the number of defective parts. A company’s overall performance depends on how well its core and supporting processes function within the firm. Increased coordination and effort by every area to understand the needs of the clients combined with a proper operations strategy will yield desirable outcomes for the external
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