"Service blueprint of airlines" Essays and Research Papers

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    LCC of airline industry

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    com/locate/jairtraman Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair‚ Aer Lingus‚ Air Asia and Malaysia Airlines John F. O’Connell George Williams Air Transport Group‚ College of Aeronautics‚ Cranfield University‚ Bedfordshire‚ MK43 OAL‚ UK Abstract Direct competition between full service airlines and no-frills carriers is intensifying across the world. US and European full service airlines have lost a significant proportion of their passengers

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    Southwest Airlines 2008

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    Case #20 – Southwest Airlines Company History  1966 Rollin King approached Herb Kelleher’s law office with plan to start low-cost/lowfare airline  Ran into legal problems‚ rival airlines in Texas did everything they could to block new airline  Herb Kelleher was determined to start up airline  1971 – Lamar Muse Southwest CEO‚ background in industry to get it up and starting  Raised $7 million in capital and private investors to purchase planes and equipment  Flights started between Dallas

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    Delta Airline SWOT

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    volatility in crude oil prices. Presently Delta Airline is over dependent on the North American markets‚ which had experienced a major hit during the recession in 2008. Mergers and Acquisitions and the alliances with airlines in the non US markets generates an opportunity for Delta to gain access to growing/emerging markets such as China and India and diversify its activities throughout the globe. Technological developments in the industry helps the airlines to save on fuel costs‚ as they can purchase

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    Turkish Airlines Report

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    Module Leader: Dr Anne GrahamBy DuysalToguz -12235821Date Due: 09/01/2012Word Count: 2‚170 | Turkish Airlines | 4TRS680: Airline Management | Table of Contents 1. Introduction 2 2. Operational Characteristics 3 3. Financial Performance 4 4. Competitive Situation 5 5. Conclusion 6 6. Appendices 7 Appendix 1 – International comparisons of air travel related to GDP‚ 2004 8 Appendix 2- Industry Average International Traffic Vs. THY International Traffic 8 Appendix

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    Southwest Airline Analysis

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    Southwest Airline Analysis The goal of this paper is to explain the prominent success of Southwest Airline in the United States through a single case study analysis making use of the McKinsey’s 7-S framework. Developed in the early 1980s at the McKinsey & Company consulting firm by Tom Peters and Robert Waterman‚ this framework looks at 7 internal factors (Structure‚ Strategy‚ Systems‚ Style‚ Staff‚ Skills‚ Super-ordinate goals) which‚ according to its authors‚ need to be aligned for an organization

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    SINGAPORE AIRLINES FINAL

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    “Singapore Airlines is a global company dedicated to providing air transportation services of the highest quality and to maximizing returns for the benefit of its shareholders and employees.” Singapore Airlines’ Mission Statement The company has come a long way since its foundation in 1972 (Singapore Airlines [SIA]‚ 2014a). It grew from a regional airline to one of the most recognized carriers in the world. In 2006‚ with its icon‚ Singapore Girl‚ and its premium class offer‚ Singapore Airlines (SIA) became

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    Southwest Airlines Culture

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    Southwest Airlines has been known for is inexpensive flights and upbeat‚ jokester employees since 1971. In 1980‚ Southwest adopted its mission statement as‚ “A dedication of customer service delivered with ‘a sense of warmth‚ friendliness‚ individual price and company spirit”. (Anonymous‚ 2005‚ p. 16). In 1997‚ Southwest Airlines celebrated its 25th anniversary. “The celebration centered around ten philosophical principles‚ such as ‘under promise but over deliver’ and ‘take competition seriously

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    Low Cost Airlines

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    1. INTRODUCTION The Airline Industry has been growing persistently and consistently over the past decade. Central to the globalization taking place in many other countries is the Airline Industry as it facilitates world trade‚ economic growth‚ international investment and tourism. It’s growth has generated many new opportunities for the tourism development. The benefits of tourism to the national economies of the countries are being realized by the government of those countries. Because of the companies

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    Low Cost Airline

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    whereby employees are treated as part of the big family. Besides‚ AirAsiatry to maintain the lowest cost hence everyone can fly with AirAsia. Highest quality product‚embracing technology to lower the cost and improvement in service levels will be maintained by the AirAsia airline also. Lastly‚ create a globally recognized ASEAN brand will be the mission part of AirAsia In the values part‚ AirAsia will implement through the following key strategies which are: Safety Low fare‚ no frills Lean distribution

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    Airline deregulation is the process of removing restrictions on airlines affecting‚ in particular‚ which carriers are permitted to serve particular routes. As with other forms of deregulation‚ the terminology is sometimes criticised‚ since new forms of regulation are commonly developed to deal with problems such as the allocation of the limited number of slots available at airports. Airline services were historically heavily regulated‚ in part because of concerns about monopoly and oligopoly arising

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