University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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Research Journal of Finance and Accounting ISSN 2222-1697 (Paper) ISSN 2222-2847 (Online) Vol 3‚ No 5‚ 2012 www.iiste.org The Comparative Growth of Service Sectors in Bangladesh Mohammad Shahidul Islam1‚ Md. Musa2‚ Rajib Kanti Das3 1. Assistant Professor‚ School of Business‚ University of Information Technology and Sciences‚ 40/1 Jakir Hossain Road‚ Khulshi‚ Chittagong‚ Bangladesh Tel: 88-01190-955692 E-mail:shahidulislam28@yahoo.com 2. Lecturer‚ School of Business‚ University of Information
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Timmers‚ (2000)‚ Electronic Commerce - strategies & models for business-to-business trading‚ pp.31‚ John Wiley & Sons‚ Ltd University of Pittsburgh‚ comp. e-Business Resource Group Security Guidelines. Publication. 5 August 2003 Industry Canada | Industrie Canada. Industry Canada‚ 24 Aug. 2010. Web. 30 Nov. 2010. http://www.ic.gc.ca/eic/site/dir-ect.nsf/eng/h_uw00348.html Westfall‚ Joseph. "Privacy: Electronic Information and the Individual." Santa Clara University. Markkula Center for Applied Ethics
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handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory …....................................... 3. How do you find the process of document request? 1. Very convenient 2. Convenient 3. Average 4. Inconvenient 5. Very inconvenient ….......................................... 4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred‚ 5- least
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cooperated very well with‚ by providing any information I needed for my study. My heartfelt gratitude to my mother for giving me financial support and material support which without this study could not have been complete. Department of Banking and Financial Services‚ fellow students and friends for their motivation and providing me with conducive learning environment. EXECUTIVE SUMMARY The Institute of Finance Management(IFM) require
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CORPORATE FINANCE PROJECT TITLE: ISLAMIC BANKING SYSTEM VS CONVENTIONAL BANKING IN PAKISTAN SUBMITTED TO: MR. MUBEEN KHALID SUBMITTED BY: KHALID WASIM 09-MPA-M-23 HAFIZ MUHAMMAD AHSEN 09-MPA-M-19 SEMESTER: 3RD INSTITUTE OF ADMINISTRATIVE SCIENCES‚ UNIVERSITY OF THE PUNJAB. ACKNOWLEDGEMENT We‚ wholeheartedly show our gratitude to our esteemed teacher‚ Mr. Mubeen Khalid‚ who gave us this good opportunity for advancement in our Corporate Finance course by undergoing this
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CHAPTER V PROGRESS OF THE BANKING SECTOR IN INDIA AND THE UNION TERRITORY OF PONDICHERRY. 5‚l Introduction Banks constitute an important segment in financial arena of all countries whether developed or developing or underdeveloped. Economic development of every country depends upon financial sector particularly commercial banks. In fact economic development and financial infrastructure go hand in hand. From time immemorial‚ the conventional banker‚ an indispensable pillar of Indian society
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HISTORY OF CONVENTIONAL BANKING Around 2000 BC‚ banking was initiated by farmers and traders in Babylonia whereby‚ grain loans were made. Later‚ this new mode of ‘trading’ spread to Greece. Some developments were emerging as deposits and money exchange were initiated. Modern banking took birth in Italy in the 14th century and the most famous conventional bank was Medici Bank. The bank system spread to Europe‚ in Amsterdam in the 16th century where much innovation took place‚ in London in the 17th
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The Future of Banking: The Mobile Banking Revolution Brett Lord Florida Institute of Technology Strategic Management BUS5480 Professor Uchenna Nwabueze March 24‚ 2013 Abstract Mobile banking changed the landscape of personal banking. As the Internet became more ubiquitous and smartphone and tablet use is increasing‚ the desire for consumers to conduct their banking on the go grew exponentially. Financial institutions are expanding the services offered through mobile banking to attract younger
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E-Banking in Bangladesh: The Future of Banking Kamrul Hasan* E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions‚ either through internet‚ telephone or other electronic delivery channels. For many consumers‚ electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions
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