Rivalry being present in any industry is obvious. Some industries have more than others and for different reasons. With over 12‚000 different companies in the Oil and Gas Field Services industry competition is high and is projected to only continue to increase. This is due to the demand of oil and gas in the United States and the world. It is also because international firms are beginning to come in the United States to compete with US firms for business. In comparison‚ US firms operating internationally
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of life cycle assessment in service industries: a review Sabrina Rodrigues Sousa 1 ‚ 2 ‚ *‚ Aldo Roberto O metto 1 1 2 University of São Paulo‚ School Engineering of São Carlos‚ São Carlos‚ Brazil Ministry of Science and Technology‚ Center for Information Technology Renato Archer (CTI)‚ Campinas‚ Brazil *sabrinarsousa@gmail.com Abstract The introduction of services in the economy adds value in an intangible way while promotes dematerialization. As products‚ services are developed to fulfill customers’
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org/pub/annual/anreport/ar0405/index0405.html Bangladesh Bank (2007) 13‚ 379-408. Fama‚ EF 1980‚ „Banking in the theory of finance‟‚ Journal of Monetary Economics 6‚ 3957. Iannotta‚ G‚ Nocera‚ G & Sironi‚ A 2007‚ „Ownership structure‚ risk and performance in the European banking industry‟‚ Journal of Banking and Finance 31‚ 2127-2149 14‚ 1319-1324. Kwast‚ ML & Rose‚ JT 1982‚ „Pricing‚ operating efficiency‚ and profitability among large Journal of Banking and Finance 16‚ 1173-1178. Oguzsoy‚ CB & Guven‚ S 1997‚ „Thoery and
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order to critically reflect on the statement “Management of the employee/ customer interaction presents a challenge to the manager of a service operation that is absent in the field of production/manufacturing” (Yeoman‚ 2004)” it is necessary to understand what customer interaction is. Heskett‚ Sasser and Hart (1990) define how at the heart of the service is the service exchange – when the customer comes in direct contact with the business employees and whilst Muhlemann‚ Oakland and Lockyer (1992) agree
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Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional paper Primljeno / Received: 31. svibnja 2007. / May 31‚ 2007 Prihvaćeno za tisak / Accepted for publishing: 03. srpnja 2007. / July 03‚ 2007 Summary The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of
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Introduction1 The term ‘‘banking’’ can be applied to a large range of financial institutions‚ from savings and loans organisations to the large money-centre commercial banks in the USA‚ or from the smallest mutually owned building society to the ‘‘big four’’ shareholder owned banks in the UK. Many European countries have large regional/cooperative banks in addition to three to five universal banks. In Japan‚ the bank with the largest retail network is Sumitomo Mitsui Banking Corporation‚2 but its main
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E-Banking 2013 4/6/2013 Table contents: Introduction ……………………………………………………………...1 Definition …………………………………………………………………1 How to use e-Banking…………………………………………………….2 Types of E-Banking……………………………………………………….2‚ 3 Why of e-Banking………………………………………………………...3 Popular services of E-Banking…………………………………………..3‚ 4 Mains function of e-banking………………………………………………4‚ 5 Advantages of E-Banking…………………………………………………5 Disadvantage of e-banking……………………………………………….5‚ 6 Features of e banking……………………………………………………
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0 The use of money and its transmission through the economy by means of a banking system characterise modern economies. Money has been used for thousands of years‚ but has evolved to more sophisticated forms and its transmission has improved over time. There have long been questions over the effects money and banking have in the economy. Frequently they have given rise to intense debate‚ and are seldom far from discussion on the economy’s performance‚ prices‚ exchange-rates and so on. The British
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Islamic Banking is a banking system that is based on the principles of Islamic law (also known Shariah) and guided by Islamic economics. The Islamic banking today has become most popular and reliable financial system in the world. The history and evolution of Islamic Banking dates back over 14 centuries ago to the origins of Islam when the Holy Quran was first revealed to Prophet Mohammed (PBUH)‚ hence encompassing a complete set of rules and regulations for all aspects of life put forth in
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four perceptions about its online banking counterpart (flow‚ structural assurance‚ perceived Web site satisfaction‚ and perceived extent of future use). The study tests the hypothesized influence of offline trust using a sample of 199 South Korean consumers responding about offline and online banking. Results show that offline trust influences all four online perceptions‚ just as proposed. These effects were especially prominent among respondents new to online banking. Thus‚ offline-to-online transfer
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