KTV Hospital is a small hospital consisting of 30 beds. The permanent staff on the rolls is as follows: One supervisor‚ each drawing a salary of Rs. 8000 p.m. Four nurses‚ each drawing a salary of Rs. 6000 p.m. Four ward boys‚ each drawing a salary of Rs 2000 p.m. Two full time doctors‚ each drawing a salary of Rs 80000 p.m. Assuming that the hospital ran to full capacity for 150 days and 50 days with 10 patient beds. The following are the other expenses incurred during the year:
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The Service Blueprints overview Compiled by Marc Fonteijn - marc@31v.nl - May 2010 http://31v.nl/weblog/2010/05/the-service-blueprints-overview before you continue I don’t take any credit for the blueprints your are about to see. All the rights belong to respectfull owners. Everything you will see in the coming slides is or has been publicly available on the internet. I’ve done my best to included a refrence to the source of the example where I could. source: Brandon Schauer - http://www
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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examinations. • Adding gynecological services. The result of complete DHC analysis after develop the Offensive Strategy Market Plan gives a positive income result of $ 13‚310 after the third year of operations. Refer to analysis details on pages 5‚ 6 and 7. SWOT Strength: • Location: DHC is located close to its customers. • DHC is financially well supported by its owner PCH which is one of the biggest hospitals of the country. Weakness: • Offers limited services and working hours. • Does not
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psychiatric hospitals have been used in America as an approach to control the mentally ill. As a matter of fact‚ “psychiatric hospitals‚ also known as mental hospitals and mental asylums‚ are hospital or wards specializing in the treatment of serious psychiatric illnesses” (“Psychiatric Hospitals”). Although the very first psychiatric hospital in the world was opened in 705 AD by Muslims in Baghdad‚ the first in America was not established until the late 18th century. These hospitals served as places
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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emotions and imperfections are on display. However‚ that vulnerability and emotion unites the singer with the audience. I experience this connection even more fully when interacting with patients. What started as singing in the hospital cafeteria led to volunteering as a Patient Service Ambassador. I conversed‚ laughed‚ celebrated‚ sang‚ and even cried with patients from all walks of life.
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The hospitals mentioned suffer a severe lack of medical waste management awareness on all levels‚ it is noted that the most important priorities in the management of hospital waste is the "Treatment of the Medical Waste " created in those medical centers‚ implementing a proper and a safe way for both humans and environment. Hospitals are one of the main creators of medical wastes which are dangerous. Collection‚ storage and final disposal of these wastes has been and remains to be a stern issue
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nurses at a local hospital‚ the following steps are the ones I will take to ensure that the newly hired nurses understand the hospital’s organization culture: I will ensure that the hospital recruit using realistic job previews following the hospital core values. I will make sure that the company only selects the job applicant which best meets the demands of the job‚ fits with the work environment and the culture of the hospital. I will provide a
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SOUTHSIDE TEAM CASE STUDY South Street hospital is one of the most popular and patient centric hospitals in the area‚ but they are having issues with customer service due to their call center. A patient was harassed and made to feel as if he wouldn’t be treated unless he brought his payment in full‚ and a doctor in the hospital has also experienced this issue. That experience turned the patient off from coming in for a needed procedure. From what I gather there are three main areas that have broken
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