Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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Investigation into Accessibility of Health Services in the UK Contents Abstract………………………………………………………..…P. 3 Introduction…………………………………………………...…P. 4-7 Method………………………………………………………..….P. 8-9 Results………………………………………………………....…P. 10-13 Discussion…………………………………………………….….P. 14-15 Appendix …………………………………………………..….....P. 16-21 References………………………………………………………..P. 22-23
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Patel Hospital Consulting Clinic Schedule UAN NO: 111-174-174 S.No. Consultant Name Qualification Updated November 12‚ 2014 Days Time >GENERAL PHYSICIAN 1 2 Dr. Rashid Naseem Khan Dr. Asif Jan Muhammad MCPS‚ M.D MRCP (UK ) MCPS ( FM ) 3 Dr. Atta-ur-Rehman FCPS (General Medicine) 4 Dr. Shazia Haroon MCPS 5 Dr. Ayesha Khalil MRCP ( UK ) 1 2 Dr. Saad Khalid Niaz Dr. Arif R.Siddiqui MRCP (UK) FRCPS ( LON ) MRCP (UK) FCPS 3 Dr. Syed Afzal Ul Haq Haqqi FCPS >GASTROENTEROLOGIST
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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Introduction: As an administrator of a private hospital‚ we should always upgrade the hospital setting without any reluctant as it may affect the hospital’s services standard. To be an administrator of a private hospital in the center of the city‚ Penang‚ Malaysia‚ we should have a strong power and human power to ensure the hospital are functioning appropriately to ensure the standard of the hospital always there. Although Penang which is known as Pearl Island is a small island in Malaysia but
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significant to any hospital. Take for an example the case of Sky Hospital Consortium. The Consortium consists of 40 hospitals all over US and is further divided into three regions: the West‚ Central and East Regions. Though most of the patients expressed satisfaction with the services of the hospitals; still‚ some claimed they were “Dissatisfied" and even filed a formal complaint. This report will show the probabilities of the patients’ dissatisfaction and complaints on the hospitals in West‚ Central
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BOTSWANA BOOKING APPOINTMENT SYSTEM FOR DELTA PHYSIOTHRAPY CLINIC BY TEBOGO KEBONANG YEAR: 2012 FACULTY OF INFORMATION & COMMUNICATION TECHNOLOGY LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY OCTOBER 2012 BSC (HONS) SOFTWARE ENGINEERING WITH MULTMEDIA DPROJ302 MAJOR PROJECT BSC (HONS) SOFTWARE ENGINEERING WITH MULTMEDIA DPROJ302 MAJOR PROJECT TITLE : BOOKING APPOINTMENTSYSTEM FOR DELTA PHYSIOTHERAPY CLINIC SUBMISSION DATE : November
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Cynthia Ker COST SAVINGS FOR HOSPITALS Overview Currently‚ most of the hospitals in the United States are facing crisis in their operations because of the high costs used in the maintenance of the hospitals. Therefore‚ it is without doubt that‚ there is need to change how the funds of the hospitals are maintained by encouraging the participation of the hospitals’ administrators as well as the employees to lead to reduced costs. The measures to reduce costs in the hospitals should be focused on programs
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