OPERATIONS MANAGEMENT CASE 1 Shouldice Hospital Introduction Shouldice Hospital‚ set up in 1945 by Dr. Earl Shouldice‚ is located near Toronto. It follows the business model of focus on a single standardised service for a narrow target of consumers‚ rather than to provide customised solution (as in a general clinic or hospital). It focuses on providing quick‚ convenient‚ and reliable cure for external types of abdominal hernias. The Hospital uses its own technique‚ called the Shouldice
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COLLEGE STUDENT VOLUNTEER Application & Information Dear Prospective Volunteer: Thank you for your interest in the volunteer program at Sharp Grossmont Hospital. Our volunteers work in departments throughout the hospital and share their skills to help the hospital fulfill its mission of excellence in patient care and customer service. We offer a variety of volunteer opportunities and will make every effort to match our needs with your particular skills and interests. Adult and college student
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environment in Toronto f. Rooms g. Satisfied operators Analyses 2. Why do patients choose Shouldice Hospital over other hospitals? What are the benefits received by Shouldice’s patients that are different from other hospitals? Answer: Patients choose Shouldice Hospital over other hospitals because the service they get from Shouldice is far away better than other hospitals. The benefits they received are as following: a. Appointments are driven by patient referrals.
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CASE MEMORIAL HOSPITAL The nurses at Memorial Hospital work a regular schedule of four 10-hour days per week. The average regulartime pay across all nursing grades is $12.00 per hour. Overtime may be scheduled when necessary. However‚ because of the intensity of the demands placed on nurses‚ only a limited amount of overtime is permitted per week. Nurses may be scheduled for as many as 12 hours per day for a maximum of five days per week. Overtime is compensated at a rate of $18.00 per hour.
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In hospitals like all businesses there are several levels or tiers to its structure and each level has its own sublevels that as a whole make up the facility. Hospitals are not just filled with Doctors and nurses there are many other aspects that go into the day to day operations. Beginning with the Administration aspect of a hospital‚ those in charge of the business portion of the facility‚ including human resources and billing/collections. These people include a board of directors‚ HR employees
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Healing Hospital: A Daring Paradigm Introduction Healing hospital paradigm is a model in health care provision that focuses on recovery and return to wellness of the whole body. This is contrary to the cure model used in traditional hospital which focuses on eradicating the disease. Healing health care focus of the need of the entire being rather than focusing on curing the physical ailment. This concept advances the idea that apart from addressing the physical needs‚ the healing process should
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Patton-Fuller Community Hospital Budget Over the years financial management has been a concept that is flourishing in the world of health care. “Until the 1960s‚ financial management in all industries was generally viewed as descriptive in nature‚ with its primary role being to secure the financing needed to meet a business’s operating objectives” (Gapenski‚ 2008‚ pg.26). However‚ today‚ financial management holds a more significant role in the management of businesses overall. “Now‚ the primary
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Sub- Centres. b) Hospitals/Health Centres Community Health Centres. Rural hospitals. District hospitals. Teaching hospitals. Specialist hospitals. c) Health Insurance Schemes Employees States Insurance Scheme (ESIS). Central Government Health Scheme (CGHS). d) Other agencies Defence. Railways. 2. PRIVATE SECTOR a) Private hospitals‚ polyclinics‚ dispensaries and nursing homes. b) General Practitioners and Clinics‚ Private hospital includes hospitals run on profit basis‚ no
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other hospitals • Recovery o Practically cut in half • Atmosphere o Carpeted floors o No Bed Pans • Lower Costs • Administration of the anesthetic • Being aware of what is going on after surgery Target Group of Customers: Commonalities • Only external abdominal hernias • Recurring hernias repaired elsewhere • Roommates have similar jobs‚ backgrounds‚ or interests Service Delivery: Production Process • Thoughtfulness • Service Blueprint attached Five Dimensions of Service Quality
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keller graduate School of Management | You Decide | Middlefield Hospital | | Melissa Dixon | 9/16/2012 | | Background: Middlefield Hospital is a 450 bed tertiary care facility in a major urban area in the Northeast. The hospital is an integrated health system that provides the fill array of inpatient and outpatient services. The Hospital has a reputation for quality care in the area. Problem: The Hospital’s turnover rate exceeds 20% and there are over 100 nursing vacancies
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