1.0 Introduction Almost everyone said that customer service is one of the most important managements of the company or organization to run a business. The company don’t have a business if they don’t have customers. If actions are not taken to make sure that company has a good customer service‚ in the end it will affect overall performance of the company or organization. The commitment on customer service should always begin at first to make a company successful. Time by time‚ business competition
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SamoyitaYasmin MBA-II-“B” 1275765 What opportunities and threats did McDonald face How did it handle them What alternatives could it have chosen? Answer: Opportunities 1) "Going green" - energy management‚ improving packaging efficiency‚ environmentally friendly refrigerants‚ and partnering with Greenpeace for rainforest protection Charity - The Ronald McDonald House provides a cheap or free place to stay for parents of sick children. Over 250 worldwide in 48
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McDonald’s Corporation McDonalds Corporation is a centralized International company which operates in the fast food industry supplying hamburgers‚ french fries and other consumable items using standardization‚ heavy expansion and branding as the driving force. McDonalds operates in over 121 countries and has over 30‚000 restaurants worldwide serving over 52 million customers a day. Its development from a drive-in restaurant in San Bernardino‚ California‚ to famous fast food chain restaurants of
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E-Business Plan for McDonald Corporation (Part Two) Strategic Analysis and Market Justification An international opportunity Companies of all sizes go international for different reasons‚ Deresky (2011) stated that the threat of their own decreased competitiveness is the overriding reason many large companies want to move fast to build strong positions in key world markets (p. 198). Deresky (2011) also suggested many multinational corporations (MNCs) have developed
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people who delight each customer with unmatched quality‚ service‚ cleanliness and value every time ...we invite you to be the part of this winning team and give yourself an opportunity to grow with the family of people striving to create smiles on the faces of millions of people everyday” Goods & Service Design The tangible goods and intangible services are provided by McDonald’s and the homogeneity is maintained globally. The goods and services are provided on in a package that’s why the company
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beef ‚ cheese and sauce .Second : Promotion ‚ for example ‚ the adcertising slogan “ I’m loving it “ ‚ it is well-known for everyone who listen to it will come to mind that is McDonald . Third : Place ‚ there are free-standing restaurants in high-traffic public areas .Fourth : Price ‚ average price of Big Mac is 4.20$ . McDonald think globally and act locally ‚ also think locally and act globally . However ‚ it gets both of globalization and global localization . For example ‚ the Hindu religion prohibits
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introduced in Des Plaines‚ Illinois in 1955. It has grown strongly to become ranked number one in fast food service on the Fortune 500 list. In recent years the company has faced quite a few changes with changing CEO’s three times in one year. As of September 30‚ 2012‚ McDonald’s has 34‚010 restaurants in 119 countries. Due to increased competition‚ a failing economy‚ and a changing environment McDonalds reported a loss in sales. How can McDonald’s adapt to changing market conditions to sustain the growth
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states is McDonalds holding up to business ethics? Business ethics focuses on what constitutes right or wrong behavior in the business world and how moral and ethical principles are applied by business persons to situations that arise in their daily activities in the workplace (Ethics‚ 2006). Ethics in the Fast Food industry has been identified as one of the most important factors in a fast food business such as McDonalds. In this paper we researched whether Fast Food companies like McDonalds behave
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of products by McDonalds and make recommendations. Marketing Concept strengths and weaknesses. Production Concept: The production concept is the process of making and distributing the products to the business outlets. Some businesses only focus on its production process rather than the distribution process. The whole production concept consists of quality control of the product‚ testing and measurement of the product. The marketing concepts strengths are that it allows McDonalds to focus on specific
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Repetitive focus Product focus Mass customization The process strategy being applied at McDonalds is a REPETITIVE FOCUS‚ although some argue that they also implement mass customization too. With over 95 billion customers served‚ McDonalds was focused in repetition with its facilities often organized by assembly or production lines; characterized by modules for many output options and fast service. It is more structured than "process" focused‚ less structured than "product" focused; enables
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