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    reference has become known to be digital reference (or virtual reference)‚ a service by which the archives or a records repository reference service is conducted online‚ and the reference transaction is a computer based communication. It is the delivery of reference services provided by the archives to users who cannot access or do not want face-to-face communication. This form of reference work expands reference services from the physical reference desk to a "virtual" reference desk where the patron

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    Tata Consultancy Services

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    This is to inform you that Tata Consultancy Services (TCS) is a purely merit-based employer. Please make a note of the following points: TCS DOES NOT  Send job offers from free internet email services like Gmail‚ Rediffmail‚ Yahoo mail‚ Hotmail‚ and so on.  Ask you to deposit any money for giving job offers to Experienced Professionals or Fresh Graduate Trainees.  Appoint any agent/agency/company to advertise about TCS Off campus hiring or conduct any employment interviews or make offers of

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    Blueprint to Success

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    Sophia Sanvictores Ms. Younen ENG2D1- 06 January 14th 2013 Blueprint to Success A majority of successors all share something in common. They all have these personality traits that were able to get them to where they are today. The reason many people are not successful‚ is they lack these traits that are essential for success. These traits form a solid foundation for the blueprint of your success. What is the blueprint for success? The answer lies in these three words; wisdom‚ courage‚ and love

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    Service Marketing Notes

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    Chapter 1: Intro Goods Service Implications Tangible Intangible • Inventories • Patents • Displayed or communication • Pricing challenges Standardized Heterogeneous • Dependence on employee and customer actions‚ • Uncontrollable factors • Quality matched to promise/promoted Production separate from consumption Simultaneous production and consumption • Customers participate in and affect the transaction • Customers affect each other • Employees affect the service outcome. • Decentralization

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    Postal Shingle

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    a. A postal scale for products weighting up to 2 pounds. This would be classified as a homogeneous shopping product class. The accuracy of a postal scale is highly important. If the accuracy is off valuable time and effort as well as cost could be lost. Items being mailed may require extra postage and may not get mailed and returned to the seller to add the extra postage. Or‚ if an item doesn’t have enough postage a customer may be charged to cover the cost of the postage shortage. In the business

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    service quality management

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    …………………………………………………………………………....………. 30. References ……………………………………………………………………..……………… 31. Appendix ………………….…………………………………………………………………… 32. I. Background to UPS United Parcel Service (UPS) is a package-distribution company which was established in Seattle‚ Washington‚ USA. UPS is a global leader in supply chain‚ logistics‚ and information services. The company operates in more than 200 countries and territories around the world‚ delivers over 15 million packages every day (Richard L. Daft‚ 2009). UPS started

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    Dna Blueprint

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    All living things are based upon one thing that unites us all‚ DNA. DNA‚ standing for Deoxyribonucleic Acid‚ is commonly compared to a blueprint. This blueprint orders a highly specific set of corresponding bases‚ which in turn codes for an amino acid. However‚ this specificity comes at a very high risk; a single error in a base could code for a completely different amino acid‚ causing a mutation that could devastate the organism. Recently‚ scientists have discovered a new method to edit and repair

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    product service system

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    research strategies on product-service systems P.P. Wang*‚ X.G. Ming‚ D. Li‚ F.B. Kong‚ L. Wang and Z.Y. Wu School of Mechanical Engineering‚ Shanghai Jiao Tong University‚ Shanghai‚ PR China (Received 17 May 2010; final version received 12 October 2010) As present trends in economic and population growth continue‚ the natural environment is increasingly being stressed. More and more researchers‚ institutes and programmes have paid attention to product-service systems (PSSes) in the last decade

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    Tata Consultancy Services

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    as energy‚ telecommunications‚ financial services‚ manufacturing‚ chemicals‚ engineering‚ materials‚ government and healthcare. History It began as the "Tata Computer Centre"‚ for the company Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. JRD Tata was the first chairman‚ followed by Nani Palkhivala. One of TCS’ first assignments was to provide punched card services to a sister concern‚ Tata Steel (then TISCO)

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    一、True/False Questions 1、Logistics clearly contributes to time and form utility. 2、The purpose of logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist

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