Service blueprinting at Grupo Fernando Simao Grupo Fernando Simao noticed that they had some inefficiencies at one of their dealerships. When they took a closer look they found out that only 60% of the jobs were finished on time. In terms of value-creation for the customer it is clear that this has to improve. If they took a look to the value-creation for the company their biggest struggle was that there was only value-creation during 40% of their paid work. To solve these problems GFS decided
Premium Customer service Good Customer
The Service Blueprints overview Compiled by Marc Fonteijn - marc@31v.nl - May 2010 http://31v.nl/weblog/2010/05/the-service-blueprints-overview before you continue I don’t take any credit for the blueprints your are about to see. All the rights belong to respectfull owners. Everything you will see in the coming slides is or has been publicly available on the internet. I’ve done my best to included a refrence to the source of the example where I could. source: Brandon Schauer - http://www
Premium IBM Source
Services represent approximately 80 percent of the U.S. GDP and a growing percentage of the GDPs of countries around the world. Companies‚ governments‚ and universities worldwide have recently awakened to the realization that services dominate global economies and economic growth.1 Yet‚ in practice‚ innovation in services is less disciplined and less creative than in the manufacturing and technology sectors.2 While Business Week’s 2007 top twenty-five most innovative companies list includes
Premium Customer service Business process modeling Process management
Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
Premium Perception Mind Improve
TAJ VIVANTA – SEAGULL Restaurant Service Quality is an important aspect for achieving success in the restaurant business. Service Blueprinting is a method used to apply and improve the service system. The process of blueprint is a necessary tool such that the restaurant can view the entire process of operation between the customer and the providers. The project aims to examine and draw out the service blue print of “Sea-Gull Restaurant‚ Taj” located on ECR‚ based on our observation and interaction
Premium Customer service Feedback Food
A STUDY ON IMPROVING SERVICE QUALITY USING SERVICE BLUEPRINTING AT ANBU TVS‚ RAMANATHAPURAM (dist). PROJECT REPORT Submitted by ILAYARAJA.R Reg. No. 088001107012 in partial fulfilment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION in DEPARTMENT OF MANAGEMENT STUDIES HINDUSTHAN COLLEGE OF ENGINEERING AND TECHNOLOGY COIMBATORE-641 032 MAY 2010 HINDUSTHAN COLLEGE OF ENGINEERING AND TECHNOLOGY‚ COIMBATORE-641 032 DEPARTMENT OF MANAGEMENT
Premium Service system Service Customer service
quality and efficiency of health service delivery by creating conducive environment for health professionals just focus on clinical services Preconditions for outsourcing Outsourcing is possible if it ensures 1.Reduction in cost of providing the services 2.Quality improvement (of service provision) with the same level of cost 3.Reduces workload of hospital management body so that they focus on provision of clinical services Advantages of outsourcing food services in hospitals 1) Improves the
Premium Health care Health insurance Health care provider
SMS is technology that contributed varied beneficial services to the world and is used in different applications. These applications include business and trade‚ ebanking‚ as well as social and spiritual applications. Indeed‚ mobile phones have made tremendous contributions to society and to mankind. From its inception as a tool of communication used only by deaf or hearing impaired individuals‚ SMS or Short Messaging Service had turned into a very powerful means of communication. Also‚ SMS had
Free Text messaging Mobile phone SMS
The advantages and disadvantages of Community service or social service as modes of criminal punishment. Community service or social service is a mode of punishment provide by the law which the offender can escape imprisonment or fines. Community service acts as an alternative to the harsh criminal punishment. Generally‚ community service is handed down by a judge or magistrate to the first-timer offender or teenage offender. This punishment can also be handed down in the case of minor offences
Premium Prison Crime Sociology
THE ADVANTAGES AND DISADVANTAGES OF USING CLOUD COMPUTING SERVICE The "cloud" refers to the Internet; it is usually hosted on more then one server in multiple locations‚ normally neither the public nor the businesses know where the information is located. Many consumers are turning to the cloud to store and retrieve their data from any computer in the world. They are using this service to store their software‚ conduct‚ documents‚ other personal and all business operations. Many different consumers
Premium Cloud computing