.COMPANY BACKGROUND KTM Komuter is the first electrified commuter train service in Malaysia. It was introduced in 1995 to cater especially to commuters in Kuala Lumpur and the surrounding sub-urban areas and is a popular mode of transport to commute to Kuala Lumpur. Passengers of the KTM Komuter can rest in the comfort coaches while being taken to their destinations at very reasonable fares. The KTM Komuter has made shopping complexes and recreational centres more accessible‚ particularly
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organizations to carry out three responsibilities: ■ ■ ■ Strengthen and unify the profession Promote the development of social work practice Advance sound social policies. Promoting high standards of practice and protecting the consumer of services are major association principles. Overview The NASW Code of Ethics is intended to serve as a guide to the everyday professional conduct of social workers. This Code includes four sections. The first section‚ “Preamble‚” summarizes the social
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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not a passive setting it plays an important role in service transactions. An evaluation of the roles they have in service encounters will reveal how important it is to design an appropriate servicescape .A servicescape plays four important roles. Package Servicescapes ’package’ the service offer and communicate an image to the customers of what they are going to get. Appropriate servicescaping is a sure shot way to create an image that the service provider is seeking to put up. It also helps moderate
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(BRTC) Letter of Transmittal 29 August‚ 2012 To Tarafder Md. Mehedi Al_Masud Course Teacher School of Business Studies Southeast University Dear Sir‚ With due respect‚ we are submitting this report on the basis of service industry “BRTC ”. We took help from our course teacher Tarafder Md. Mehedi Al_Masud from internet and used our creativity. This report is only for academic purpose. This is not at all for regular activities. I therefore‚ request your favor to accept
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factor which determines the success of a health and social care organization‚ is its effectiveness of service delivery. The way they offer their services to their customers‚ the quality of those services‚ the expectations of the service quality in the minds of the people‚ etc are really important‚ when considering the effectiveness of service delivery. The service delivery and associated service operations play a very critical role in achieving customer satisfaction. Only satisfied customer will
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Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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controlling workplace hazards and risks Minimizing events that could lead to injury Reduced costs of claims Assessment activity 3: Identify and approve financial and human resources for the effective operation of the OHS system What are some examples of financial and human resources necessary to ensure the effective operation of the OHS system? Financial and human resources are necessary to effectively establish that Baseline statutory requirements are being met The organisations policy statements
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Laura Kilday Foundation Degree in Children’s and Young People’s Service’s Integrated Services 4FD031 Learning Outcome 1 This report will show an understanding of current legislation‚ policy and practice within an integrated Children’s and Young People’s Service. Considering the history leading to current legislation and how these have informed practices and policies that are used by the Children’s workforce and also how the Common Assessment Framework and lead professional role supports
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DELIVERING SERVICES Understanding service products (once more ;) Services are performance‚ rather a thing‚ and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core and supplementary elements. … (What else?) Designing and delivering services. Figure 1. Planning‚ creating‚ and delivering services. Service delivery process is configured additionally. Figure 2. Service delivery
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