"Service encounter airline industry" Essays and Research Papers

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    Indian Airlines

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    1 CAPACITY UTILIZATION IN INDIAN AIRLINES Danish A. Hashim* Sir Ratan Tata Fellow Institute of Economic Growth Delhi. 110 007. INDIA. E-mail: danish_hashim@yahoo.com April 2003 Abstract The financial performance of the state -owned Indian Airlines has deteriorated since 1989- 90. The main reasons cited for the poor financial performance of Indian Airlines include: rising fuel prices‚ excess staff‚ serving uneconomic routes and increasing expenses on insurance. However‚ low capacity utilization

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    Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other

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    Conduct a strategic planning analysis of Kulula.com by critically evaluating the following strategic concerns: What are the importance attributes and the positions of the airlines within the South African domestic and international passenger airline industry? What are the Key success factors in the low-cost airline industries? (40 marks) Would the marketing strategy still be appropriate or would certain aspects of it need to be modified as kulula.com became more established and the

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    Southwest Airlines

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    Southwest Airlines Southwest Airlines has long been one of the stand-out performers in the U.S. airline industry. It is famous for its low fares which are often some 30% lower than those of its major rivals. These are balanced by an even lower course structure‚ enabling it to record superior profitability even in bad years such as 2002‚ when the industry faced slumping demand in the wake of the September 11 terrorist attacks. Indeed‚ from 2001 to 2005‚ quite possibly the worst 4 years in the

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    How has the quick service restaurant industry changed over the years? A lot has changed for all quick service restaurants over the years. This has a lot to do with technology evolving‚ as well as many people now wanting to know exactly what is in the food that they are eating. A brief history of QSR Quick service restaurants are believed to have all started in 1867 when a man named Charles Feltman opened up the first hot dog stand in New York. The word ‘diner’ is known to have first been used

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    Indigo Airlines

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    Haryana‚ India. The airline started operations in August 2006 and currently holds the largest market share with 24.9 per cent in India. Ranking 11th among the 25 biggest low-cost airlines in the survey done by the CAPA (Centre for Asia Pacific Aviation) Indigo emerged as one of the largest low-cost airlines. Its capacity increased 34.6 per cent ; IndiGo and Indonesia’s Lion Air’s capacity growth is the second highest among all low-cost carriers ‚ only second to Spane’sVueling Airlines ‚ which added 40

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    Southwest Airlines

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    This is the historic background of an American Airline company called the Southwest Airlines Co. based in Dallas which still exists and operates with great success between 57 cities in 26 states of the US‚ by over 300 airplanes ‚ providing primarily short-haul‚ high frequency‚ point to point‚ low fare service . Through this essay we will see an analysis of the company ’s advantages and disadvantages through a SWOT Analysis. We will try to localize the problems of the company at the time and in the

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    SouthWest Airlines

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    Professor: Elena Vidal (EV) Moustafa Elkholy November 4th‚ 2014 BPL 5100 Case Write-ups (Southwest Airlines) 1. What do you see as the issues the company is facing? The distance between the employees (The managers and the top management) has been increased. Before the leadership change‚ the top management was very close to the employees. That change causes a radical change in the company’s culture. Southwest experienced an increase in the fuel and wages cost. Southwest failed

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    Financial Performance of Low-Cost and Full-Service Airlines in Times of Crisis Triant Flouris‚ Thomas John Walker. Canadian Journal of Administrative Sciences. Halifax: Mar 2005. Vol. 22‚ Iss. 1; pg. 3‚ 18 pgs Abstract This paper examines the stock and accounting performance of three major airlines in the United States in the aftermath of the September 11‚ 2001‚ terrorist attacks. September 11 (9/11) resulted in dramatic changes in the airline industry and had significant implications for the

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    Airline cases

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    1. Indian Airlines Corporation vs Sm. Madhuri Chowdhuri And Ors. on 27 May‚ 1964 The suit arose out of an unfortunate and tragic air crash at Nagpur when a Dakota air plane VT-CHF crashed soon after it started flying from Nagpur to Madras. All the passengers and the crew were killed and the only person who escaped with severe injuries and burns was the Pilot‚ Desmond Arthur James Cartner. This accident took place on the 12th December‚ 1953 at about 3-25 a.m. In that Aircraft travelled one Sunil

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