Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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define. In general‚ an improvement in service design and delivery helps achieve higher levels of service quality. For example‚ in service design‚ changes can be brought about in the design of service products and facilities. On the other hand‚ in service delivery‚ changes can be brought about in the service delivery processes‚ the environment in which the service delivery takes place and improvements in the interaction processes between customers and service providers. Various techniques can be
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3G as a service Services Marketing Assignment Akshay Dongre | FT13304 The Indian Telecommunications Industry India boasts of the second largest telecommunication network in the world based on the total number of telephone users (both fixed and mobile phone). India has one of the lowest call rates in the world‚ backed by the huge telephone networks and the high level of competition amongst the service providers. India also boasts the world ’s third-largest Internet user-base with over 137 million
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Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving
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Should public schools require their students to perform community service? “We can do no great things‚ only small things with great love” – Mother Teresa. It is the honest truth that no one person can change the world‚ but if everyone comes together with a big heart to stand up for a common cause it could become revolutionary. We teenagers and young adults are the future of this nation and we need to work hard to make living here more pleasant for the less fortunate. Everyone needs a push to do
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The one feature of service I would like to discuss is intangibility so let me get right to it. Service is an act that occurs in the universe. You can’t touch it‚ feel it‚ nor physically alter it. For those reasons it can be a challenge to control. Unlike adjusting ingredients in an entrée to make it taste better‚ or making rooms bigger to accommodate guests‚ service cannot be fixed with a hammer or with some extra salt and pepper. Service is psychological; it’s the interaction between the customer
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intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those
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Nokia 1280 RM-647 Service Manual Level 1&2 SERVICE MANUAL Level 1&2 RM-647 Transceiver characteristics Band: EGSM 900/1800 Display: 1.36” black and white display 96 x 68 pixels resolution Operating System: S30 Connections: Cellular radio: GSM 2.0 mm DC charger connector 3.5mm AV connector Talk time Standby GSM: Up to 12.78 hours GSM: Up to 720 hours Note: Talk times are dependant on network parameter settings. 1 Confidential Copyright
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