Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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The Freedom Writers Diary Essay The Freedom Writers Diary by Erin Gruwell and her students show many great examples of the vast importance of tolerance. This novel is about one teacher who taught her students tolerance and knowledge. This novel even shares how to support tolerance and diversity. Tolerance is important to have in this world because without tolerance‚ there can be no peace The Freedom Writers Diary shows how the students learn tolerance. In Diary 36‚ the student writes “’Why should
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which have survived the test of time‚ piecing together an era involves making educated assumptions. In the case of Martha Ballard‚ her diary provides us with a limited account of her life from 1785 to 1812. In both the movie and the book‚ the producers and the author have invested great effort into providing an authentic representation of Martha’s time as per her diary entries. This paper will discuss the difficulties faced by Ulrich‚ Richard P. Rogers and Laurie Kahn Leavitt in representing Martha’s
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MADRID -- 1 JANUARY 1883 - NOVEMBER 1884 1st January 1883 Night‚ I don’t know what vague melancholy‚ an indefinable loneliness‚ smothers my soul. It is similar to the profound sadness that cities manifest after a tumultuous rejoicing‚ to a city after the happiest celebration. Two nights ago‚ that is‚ 30 December‚ I had a frightful nightmare when I almost died.1 I dreamed that‚ imitating an actor dying on the stage‚ I felt vividly that my breath was failing and I was rapidly losing my strength.
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Dairy of a cotton worker 9th January 1812 Dear diary‚ A few days ago my father was employed as a cotton weaver at the largest factory in Manchester. He was only taken in unless me‚ his nine year old son would also join the business. So today was my first day at the factory and I was only there for three hours as I was a new employee. As I walked through the entrance you could hear the loud clatters of metal and the constant banging of wood. The smell was foul and you could see a stream outside
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“Suzy and Leah’s Diary” One of the main characters in ¨Suzy and Leah¨ by Jane Yolen is Leah‚ a German-born Jew. Leah escaped the Nazis and is now in a refugee camp‚ without parents or siblings. She meets a girl named Suzy‚ but neither of them like each other. But eventually‚ Leah learns that new relationships are a good thing. Leah doesn’t like the ¨yellow-haired girl with a false smile¨. The girl brought food and the way everyone grabbed for it‚ like wild animals‚ it makes Leah feel like a prisoner
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will going to talk about the Diary of Anne Frank Anne Frank is a Jewish girl during World War II he has to hide to escape persecution by the Nazis. Along with seven other people it remains hidden in the " Secret Annexe "After more than two years of being hidden ‚ hidden they are discovered and deported to concentration camps . The theme is that everything has an end because Anne said “The world must be going through a phase” and the symbol is the diary THE DIARY OF ANNE FRANK Anne Frank
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As the diary progresses it becomes dark and troubling‚ Jims’ drug activity and drug choices are increasing. He now smokes marijuana‚ injects heroine‚ “pops” valium‚ drinks codeine cough syrup and takes LSD. More and more of his diary entries are about his drug usage and “hustling” as he calls it. However‚ “his hustling” is his colorful word usage for prostitution. His drug usage is a constant thread throughout the diary. Jim states that he often shares needles and would not hesitate injecting it
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How brave would you be if you were in one of these articles? I will be writing about bravery. My three reasons are The Boy in The Striped Pajamas‚ The Diary of Anne Frank: The Play‚ and Anne Frank: The Diary of a Young Girl . Bravery is one of the best ways to respond to conflict. I chose bravery because in my three re My first story that i will be writing about is The Boy in The Striped Pajamas . I chose this story because I think that there is a lot of bravery in this story. For example Bruno
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