CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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Asia-Pacific Journal of Management Research and Innovation http://abr.sagepub.com/ Green Branding and Eco-innovations for Evolving a Sustainable Green Marketing Strategy A.N. Sarkar Asia-Pacific Journal of Management Research and Innovation 2012 8: 39 DOI: 10.1177/2319510X1200800106 The online version of this article can be found at: /content/8/1/39 Published by: http://www.sagepublications.com On behalf of: Asia-Pacific Institute of Management Additional services and information
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Records Management Journal Article Information: Records management myopia: a case study References: 36 To cite this article: Stewart Hase‚ Julian Galt‚ (2011) "Records management myopia: a case study"‚ Records Management Journal‚ Vol. 21 Iss: 1‚ pp.36 - 45 To copy this article: permissions@emeraldinsight.com Downloads: The fulltext of this document has been downloaded 2467 times since 2011 The Authors Stewart Hase‚ Stewart Hase and Associates‚ Iluka‚ Australia Julian Galt‚ Southern Institute
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Assurance engagements or services are intended to enhance the credibility of information about a subject matter by evaluating whether the subject matter conforms in all material respects with suitable criteria. Its objective is to provide either a high or moderate level of assurance. Assurance services pertain to the independent professional services designed to improve the quality of information‚ or its context‚ for decision making. Assurance services are broader in scope than attestation
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(1)In your own words‚summarize the journal article “Critical Service Incidents:Analyzing service Failure & recovery in Hotels‚Restaurants‚& Transportation in Malaysia.” In the 21st century‚ the business world today require a high level of service quality to ensure that customer ’s loyalty are retained and bringing more customer into their business. A service that is either good or bad has given a big influence in customer ’s satisfaction and at the same time giving different result in the competitive
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internal causes. Essentially‚ people tend to make different attributions depending upon whether they are the actor or the observer in a situation. 3.1 Self-monitoring in social encounters- Snyder 87-95 3.1 self-disclosure in social encounters- wiemann & Giles/Jourard71 3.1 self-presentation in social encounters- duck 88 influence people in positive way
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Bibliographic Reference The journal review is done based on a working paper done by researchers from Dogus University‚ Turkish Atomic Energy Authority Cekmece Nuclear Research and Training Center and Turkey Telekom; all from Istanbul‚ Turkey. The authors involved in this journal are Yeliz Ekincia‚ Ulker Ekincib and Ulas Guinaydine. The title of this article is “The Application of UHF Passive RLID Technology for the Effectiveness of Retail/Consumer Goods Supply Chain Management”. The journal consists of 6 pages
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British Food Journal Consumer behavior in the market of catering services in selected countries of Central- Eastern Europe Anna D#browska Article information: To cite this document: Anna D#browska‚ (2011)‚"Consumer behavior in the market of catering services in selected countries of Central-Eastern Europe"‚ British Food Journal‚ Vol. 113 Iss 1 pp. 96 - 108 Permanent link to this document: http://dx.doi.org/10.1108/00070701111097367 Downloaded on: 16 June 2015‚ At: 18:38 (PT) References: this
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Journal of Management History (Archive) Emerald Article: Luther Gulick on Frederick Taylor and scientific management Paul P. Van Riper Article information: To cite this document: Paul P. Van Riper‚ (1995)‚"Luther Gulick on Frederick Taylor and scientific management"‚ Journal of Management History (Archive)‚ Vol. 1 Iss: 2 pp. 6 - 7 Permanent link to this document: http://dx.doi.org/10.1108/13552529510088286 Downloaded on: 02-11-2012 Citations: This document has been cited by 2 other documents
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customers have already passed the post-purchase stage as they found their solution to their needs at the Bell Telecommunication Company. They have evaluated the experience attributes and faced some issues; therefore they have contacted a costumer service representative to report their complaints. Place & Time: the four costumers complaints are based in one area in Toronto at Willow Street in the middle-class suburb of the city‚ and they were all able to contact a costumer agent through the phone
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