"Service gap analysis in retail sector" Essays and Research Papers

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    Gap Analysis: Global Communications Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS 1 Gap Analysis: Global Communications Gap Analysis: Global Communications Gap Analysis: Global Communications We will be looking into a localized company called Global Communications and see what the global markets did in bring this company from a position of confidence as a local 2 telecommunication company to one that lost half its value. We will view the steps that they took to begin to play on

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    INDUSTRY INSIGHTS PRESENTS: Shaping Retail: The Use of Virtual Store Simulations in Marketing Research and Beyond A supplement to Shopper Marketing TABLE OF CONTENTS Executive Summary .............................................................................................................................................................3 Introduction ..................................................................................................................................

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    7 Key Retail Business Strategies - Redefining Competitive Business Position Richard Banks‚ Yahoo Contributor Network Nov 8‚ 2010 "Share your voice on Yahoo websites. Start Here." MORE: Business Strategy Retail Business FlagPost a comment Throughout the financial world‚ retail businesses are attempting to increase their competitive competitive position in the marketplace. Whether the retail business is a small start-up or a worldwide chain‚ the stakes are high. The retail operation which

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    great service and selection of hardware and home improvement products in a customer friendly environment. Lordfel Marketing Hardware will cater to Navotas residents‚ businesses‚ contractors‚ and urban commuters.  Our customers will become loyal because of the great advice‚ prompt service‚ good staff attitudes‚ the overall quality of the buying experience‚ and the fact that we consistently have solutions for their needs. Vision; Lordfel Marketing Hardware’s vision is to be the leading retail store

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    IT SECTOR ANALYSIS Growth in export revenues (USD billion) Growth in export revenues (USD billion) Market size of IT industry in India (USD billion) Market size of IT industry in India (USD billion) In Information Technology‚ India has built up valuable brand image over the years. India is emerging as one of the most preferred destinations for IT and IT enabled services (ITES). The importance of IT industry in the Indian economy can be gauged from the fact that its contribution to the national

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    Introduction In the face of slowing industry growth and new competition‚ today’s retail banks are under tremendous pressure to grow organically. With formidable competition from both traditional brick and mortar operations and emerging Internet banks‚ a large number of banks are having trouble meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff.

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    at the intersection of Mavoor Road and Rajaji Road‚ two of the most important roads in Calicut city. Also‚ the building in which it is located is the Focus Mall‚ which is one of the two biggest malls in the city. The presence of a number of other retail outlets can be both an advantage and a disadvantage to the Focus Hypermarket‚ but we believe that because it’s the only one of its kind (hypermarket) inside the mall‚ it is an advantage to be in the presence of other retailers and restaurants because

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    Gap 2 – Design & Standard Gap Starbucks has a clear standardized process‚ however‚ quite a number of customers indicated in the survey that they have a concern about the standard of Starbucks’ service. Starbucks has to improve on the efficiency of service especially on its speed of service delivery. There are two main problems identified to be the cause of the delay in delivery. The first one is duplication of the ‘call’ and ‘mark’ process. ‘Call’ is the procedure of calling out loud by the

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    Financial Accounting Company Financial Statement Analysis Assignment: I. Company’s Business and Economic Environment Gap Inc.‚ founded in 1969 in San Francisco‚ CA‚ is a clothing and accessories retailer for men‚ women and kids. It started as a single store‚ and nowadays operates more than 3‚000 stores with more than 130‚000 employees worldwide. Gap Inc owns the following brands: The Gab‚ babyGap‚ GapKids‚ and GapBody‚

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    1. Gaps in service quality process experienced by Bill Foster a. Not sticking to the promise made by Excelsior hotel‚ a failed check in facility at airport reveals this. This pile up extra stress to the passengers who get rest assured by check in facility at airport which then considered to be foil. b. Time taken by agents to check in customers is more. c. Less number of agents to process the check in formality of hotel. d. Front desk clerk is not dedicated to her duty

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