"Service gap analysis in retail sector" Essays and Research Papers

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    Energy Sector

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    EXECUTIVE BRIEFING Energy sector is one of the most important sectors for the current economy. Nowadays‚ the access to energy is a key point for the development and welfare of a country. With that purpose‚ all the countries try to push forward their energy sectors‚ aiming to have enough resources to sustain their growing perspectives. Within the energy sectors‚ the electricity sector is considered a strategic one‚ considering the increase of electricity demand occurred during the last 15 years

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    Communication Gap

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    Story Analysis Submitted to: Mrs. Nieves Camus Submitted by: Jewel Lascamana Bsed 3 Communication Gap in the story The Fence by Jose Garcia Villa Communication is the key to any relationship. However‚ it is quite common that most of the couple suffer from communication issues. The problems arising out of communication can be very different ranging from inefficient communication leading to misunderstandings to a gap in the communication. If there is a gap‚ this

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    organization‚ improve internal and external communications‚ and monitor organization performance against strategic goals” (Balancedscorecard.org‚ 2015 par 1). Furthermore‚ this paper will assess a GAP Analysis of Grace Kennedy Foods current situation versus the future state of the company. “Gap Analysis is a method used extensively in the process of designing the strategy of an organization (Kyriazoglou‚

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    Retail Market in India

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    Indian Retail Industry: Current Scenario Indian retail industry is going through a transition phase. Most of the retailing in our country is still in the unorganized sector. The spread out of the retails in US and India shows a wide gap between the two countries. Though retailing in India is undergoing an exponential growth‚ the road ahead is full of challenges. What is retailing? The word "Retail" originates from a French-Italian word. Retailer-someone who cuts off or sheds a small piece

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    Retail Op

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    OPIM340 Retail Operations Assignment 1: Retail Valuation (45 points) Due: start of class Lecture 2 1. How does the strategic profit model assist retailers in planning and evaluating their marketing and financial strategies? (Limit your answer to 3-4 sentences max) (3 points) 2. Explain inventory turnover? Why does a low inventory turnover indicate more risk than a high turnover? Why do different products have different benchmarks for inventory turnover? (3 points) Average Inventory

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    History of Retail

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    History of Retail “Retailing consists of the final activities and steps needed to place merchandise made elsewhere into the hands of the consumer or to provide services to the consumer” (Dunnel/Lusch‚ 2008). The retail organizations that will be discussed in this paper will be Wal-Mart Stores Inc. This paper will examine the history of Wal-Mart‚ outline major events and the organization’s evolution in the global environment. I will also discuss how Wal-Mart has reacted to change in technology‚

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    Gap Model

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    GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will

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    Retail Strategy

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    Chain 2nd assignment * Three aspects of value oriented retail strategy: 1-Expected 2-Augmented 3-Potential An expected retail strategy represents the minimum value Chain elements a given customer segment (e.g.‚ young women) expects from a Type of retailer (e.g.‚ a mid-priced apparel retailer). In most cases‚ the following are Expected value chain elements: store cleanliness‚ convenient hours‚ well-informed Employees‚ timely service‚ popular products in stock‚ parking‚ and return privileges

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    Retail Environment

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    Introduction Neiman Marcus‚ is an American luxury specialty department store that involves a high standard of quality‚ style and customer service. Neiman Marcus offers a huge assortment of Women’s Apparel‚ Men’s Apparel‚ Shoes‚ Handbags‚ Jewelry‚ Accessories‚ Beauty‚ Kids Apparel and Home Furnishing from the very best designers. Neiman Marcus is multi-channel retailer‚ they sell to the public via more than one distribution channel - through mail order catalogues‚ bricks and mortar stores‚

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    Critical Manufacturing Sector Overview The Critical Manufacturing Sector is one of the newest critical infrastructure sectors since it was just added to the list in 2008 due to the diverse amount of critical products that are produced within the sector (Department of Homeland Security‚ 2015). Many of the products that are produced within the Critical Manufacturing Sector not only support other critical infrastructure sectors‚ but they also contribute significantly to the overall national economy

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