Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality based on conformance to specifications External quality based on customer-perceived quality Gain competitive advantage‚ maintain loyalty Increase value (may permit higher margins) Improve profits Expected Service CUSTOMER
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CUSTOMER LOYALTY IN RETAIL SECTOR WITH SPECIAL EMPHASIS ON TESCO Submitted By: Rajat Kaul A1808709003 2009-2011 Submitted To: DAVID OGLE TABLE OF CONTENT Chapter 1 Introduction Introduction Aims and Objectives Chapter 2 Literature Review The Concept of Loyalty Loyalty Programs in India Chapter 3 Methodology Research Methodology Comparative Analysis Chapter 4 Analysis Success Factors
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market by enhancing both customers and retailers condition in the Indian market‚ but there is some doubts related with small medium enterprises. How they will be going to adopt it? one thing’s for sure that if the FDI got involvement in multi retail sector‚ customers will be having more options and the quality and quantity of the products will also be improved. They have the more variety now‚ thus customer will be satisfied. Moreover farmers will also enjoy their state as they are also having many
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FDI in Retail is a Great Opportunity Much of the reaction to the opening of retail sector does not take into account an important fact: businesses fail The Union government‚ after the recent petrol price increase‚ may be in a mood for reforms. Opening multi-brand for foreign direct investment (FDI) seems to be the next logical step. Thinking about international retailers‚ the US-based retailer Wal-Mart often springs to mind. Wal-Mart is symbolic of foreign retailers so this is not surprising. It
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method is vibrant .Retail and corporate investors are gaining faith and confidence in the capital market and they are willing to invite there investible funds. In the last decade investment opportunities have increased in all the sectors .It is a known fact the service sector has grown much faster than any other sector and its contribution to GDP is much greater in this background‚ I consider it appropriate to undertake a project study on “investment opportunities in service sector”. Investment is
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Study of Organized and Unorganized Retail Sectors in Bangalore Mihir Dash* & Sam Chandy** Abstract This study analyzes the challenges and opportunities faced by organized and unorganized retail players in Bangalore. It was found that organized retailers see competition from the unorganized sector as their biggest challenge‚ followed by competition between organized retailers and the inefficiency of distribution channels‚ internal logistical problem and retail shrinkage‚ while unorganized retailers
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Measuring Perceived Service Quality Using s e rv q ua l: A Case Study of the Croatian Hotel Industry ´ s u z ana m ar k ovi c Faculty of Tourism and Hospitality Management Opatija‚ Croatia s an j a r as p o r Polytechnic of Rijeka‚ Croatia The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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European Petroleum Retail Sector MarketView CBRE Global Research and Consulting September 2013 RENTS STABLE SALES MODERATE GROWTH FUEL VOLUMES SLOWING DOWN BUSINESS CONFIDENCE CONSUMER CONFIDENCE OVERVIEW The West and North European service station networks consolidated further in 2012. Growth was reported in Central and Eastern Europe. Market Overview Country Specific Sector Performance Austria Belgium Bulgaria Czech Republic Denmark France Germany Hungary Italy Netherlands Norway Poland
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5/21/2010 Institute of Business Administration‚ University of the Punjab | | | Impact of Services Sector on Economy of Pakistan | Submitted To Ms. Bushra Usman BBA 2007-Semester 6 (morning) University of the Punjab Institute of Business Administration Submitted By Junaid Khalid Butt Roll # 19 | Roll #19 | Wafa Sohail Roll # 01 | Roll # 01 | Nida Tabbasum | Roll # 16 | Saad Khalil Roll # 42 | Roll # 42 | Asma Kiran Roll # 43 | Roll # 43 |
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