entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have a relationship that is continuous. The employer has a duty of care to its employees‚ for example
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Should technological advancement in business be the most important objective? Technological advancements should not be the most imperative goal in businesses today. Imperative‚ meaning that it is not the most important factor for businesses to consider nor should it be the main priority. Technological advancements mean the development of technologies that have yet been created. It can lead to a dependency on technology‚ loss of jobs due to people being replaced by technology and can be highly
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An Assignment on Service Failure and Service Recovery 28th August‚ 2011 A Service is an experience that a consumer derives at the time of its purchase. It is largely tangible and cannot be owned. Moreover‚ it is the outcome of being in contact (whether it is low-contact‚ hybrid or high-contact) with the service provider. Considering this‚ it is but natural that errors and failures occur. What differentiates one service provider and experience from the other is the way the error is corrected
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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Self Improvement Tony Stark‚ A billionaire entrepreneur and mastermind inventor‚ as shown in the movie Iron Man is conducting artillery tests out of the country‚ but terrorists abducted him to build a tormenting weapon. Instead‚ he puts together an armored suit and was able to escape‚ which led him to become the superhero Iron Man. In this paper‚ I will discuss positive psychology. Positive Psychology "focuses on wellbeing‚ happiness‚ flow‚ personal strengths‚ wisdom‚ creativity‚ and imagination
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administering drugs by the proactive risk identification and analysis‚ the possible errors and the potential negative incidents to patients can be minimized and reduced. Analyzing the clinical scenario of medication safety‚ Donabedian’s quality improvement model is adopted to analyze the process for proactive identification and management of risk as well as promote the healthcare quality and minimize the errors. It includes the three sequential components‚ namely structure‚ process and outcome. Structure
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Effects of Crime Criminal acts can produce lots of damage to communities and individuals. There are many types of ways a crime can be committed but all of them in some way will affect someone else‚ or a community of people. Crimes like anti-social behaviour can produce lots of damage on individuals and communities‚ as anti-sociable behaviour is a wide range of crimes that can be committed. Graffiti is an act of anti-sociable behaviour and the affects are that it needs to be cleaned up which will
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operationally in the restaurant. So we had come in to do a graded visit on the restaurant and a restaurant that we normally thought of as very good couldn’t meet some of the standards. Either they couldn’t meet the quality standards or they couldn’t meet the service standards. And we spent a couple of years actually sort of retraining. If only they would work harder‚ do it better or something‚ somehow. The stories would improve.” Bob Marshall- Assistant Vice President of US Operations “I think one of the biggest
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Matthew Park Briana Cushing ENGL - 2030 - 10 November 28‚ 2012 Discrimination Within Discrimination What defines us as humans? What element separates us humans from other living organisms? Is it the ability to walk upright that deems us unique compared to other living organisms? Or is it the ability to grab and use objects with our opposable thumbs that deem us unique? Maybe it is the ability to communicate with others? Although there are many factors that allows us human beings to be unique
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Improving the Performance of Quality Improvement Teams Introduction Within every company there is a customer‚ regardless of what your line of business is it is being done for the consumer albeit an external consumer or the internal consumer. The customer’s needs and expectations should be the driving force behind the decisions we make and the problems we solve…the customer‚ not our own personal or monetary gain. As quality improves we have to make sure that we are improving what matters to our
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