FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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). There is also subculture developed in some departments of Maersk Singapore. The dominant culture is that the Maersk employees are empowered to make decisions to provide quality Thant Zin Aung Management – Final Exam 2 customer service experience but the operations team‚ due to lack of resources‚ could not provide containers of good quality or
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MANAGEMENT ACCOUNTING CHAPTER 3: RATIO ANALYSIS QUESTION BANK 1. Given: Current Ratio = 2.8 Acid-test ratio = 1.5 Working Capital = Rs. 1‚62‚000 Find out: (a) Current Assets (b) Current Liabilities (c) Liquid Assets 2.Given: Current Ratio 2.5 Liquidity Ratio 1.5 Working Capital Rs. 60‚000 Calculate: (a) Current Liabilities (b) Current Assets (c) Liquid Assets (d) Stock 3. Find out Current Assets (a) When current ratio is 2
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billion network services agreement July 27th‚ 2009 Details On July 9th‚ Sprint and Ericsson announced a plan for Ericsson to take over Sprint’s fixed and mobile network operations. This deal represents the largest Managed Services contract in North America so far‚ both in terms of contract value and the scale of operations to be managed. This wireless and wireline network Managed Services agreement called "Network Advantage” will provide Ericsson with a payment for services in the range of USD$4
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rates. Both types of interest rate risks are important in banking and are addressed extensively in Bank Management classes. Price Risk The uncertainty associated with potential changes in the price of an asset caused by changes in interest rate levels and rates of return in the economy. This risk occurs because changes in interest rates affect changes in discount rates which‚ in turn‚ affect the present value of future cash flows. The relationship is an inverse relationship. If interest rates
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provides pest control services and sells extermination products manufactured by other companies. The following six-column table contains the company’s unadjusted trial balance as of December 31‚ 2011. BUG-OFF EXTERMINATORS December 31‚ 2011 Unadjusted Trial Balance Cash 17‚000 Accounts receivable 4‚000 Allowance for doubtful accounts 828 Merchandise inventory 11‚700 Trucks 32‚000 Accum. depreciation-Trucks - Equipment 45‚000 Accum. depreciation-Equipment 12‚200 Accounts payable 5‚000 Estimated
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Problem Identification Reading the case we understood that that the Antamina Mining Company “CMA” faced two main problems while building copper and zinc mining operations in Peru. The problems are listed as follows. Transportation issue The first main problem which the company faces is connected with their initial plan to use the Central road passes through the environmentally sensitive Huascaran National Park “PNH”. There was a clear opposition from the side of The Mountain Institute NGO‚ UNESCO
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well-known scopes of hospitality industry is Food and Beverage segment. In any places you can see fine dining restaurant‚ Fast-food Restaurant and Cafeteria. Each of them offers unique food or menu and has their own level of services. For example‚ in a fine dining restaurant they offer full service‚ high-quality cuisine‚ an elegant ambiance and it is more expensive compared to a Fast-food Restaurant that caters to the people on the go. Fast-food Restaurants offer very affordable yet delicious foods and
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Organizational Culture: Understanding Definitions & Typologies Understanding organizational culture offers employees insight for possibilities in an organization whether they are short term or long term members. The phrase‚ organizational culture gained prominence in the 1980s when Japan’s manufacturing successes became legendary. Those successes gave credence to organizational behavior and U.S. companies paid attention. Culture in the workplace captured the imagination and competition forced
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related physical resources‚ and I will: 1. Access‚ copy‚ or store data solely in performance of my job responsibilities‚ limiting perusal of contents and actions taken to the least necessary to accomplish the task. 2. When providing direct services to users‚ copy or store data or information only with the
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