"Service marketing case studies" Essays and Research Papers

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    Seeking Marketing Opportunities in the Contemporary Business Environment Summary: In this paper is amid to review the performance of Nokia in Chinese mobile phone market since 2002. A literature review about marketing research models such as 4 Ps‚ Porter’s 5 Forces‚ SWOT analyses is carried out by the author. After that‚ this paper explained the changes of market environment in last decade with competitor analyses. In addition‚ the author evaluates the market mix of Nokia. Opinions of how well

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    Byron Hernandez Marketing September 5‚ 2012‚ 2012 Module 5 – Activity 5.6 CASE STUDY: Accenture 1. How did Accenture transfer the brand equity from its original name‚ Andersen Consulting‚ to the new company name? The way that Accenture transferred brand equity from its original name to the new company name was by specially branding the new one‚ and looking at a new name as a fresh start‚ re-introducing itself to its customers‚ and the world. With a new name‚ this allows them to

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    MARKETING OF BANKING SERVICES. 1. Introduction.  Bank Marketing.  Why Bank Marketing.  Features of Bank Marketing.  Services.  Characteristics of Services.  Difference between Product and Services. 2. Marketing.  Features.  Marketing of Tools and Techniques.  Marketing Mix in Banking.  Growth of Service Market.  Marketing Approach in Banks. 3. Justification for Marketing the Banking Services.  Satisfaction of Customer Needs.  Bank Marketing in the Indian Perspective. 4. Articles

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    CHALLENGES IN SERVICE MARKETING Managing‚ growing‚ and profiting with both product and service businesses are challenging tasks. But the challenges are different from one to the other. Listed below are some of the most common and difficult challenges of growing and managing consulting‚ professional‚ or technology service businesses that don ’t necessary apply to product businesses. • Marketing Intangibles This makes services difficult to conceptualize and evaluate from the client perspective

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    DP10 Marketing of Financial Services 16 APRIL 2004 1. 2. 3. 4. 5. 6. Time allowed Total number of questions Number of questions to be answered : Three (3) hours : Five (5) questions : Four (4) questions [25 marks each] Begin each answer to a new question on a fresh page. Answer all questions in English. A blank page is provided at the end of the question paper for rough work. ANSWER FOUR (4) QUESTIONS ONLY 1. (a) (b) (c) Explain the meaning of “marketing” in relation to the banking

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    Converse Case Study Creating a marketing strategy isn’t always about taking a hands-on approach and facilitating how consumers should think of a certain brand. Converse All Stars took an alternative route‚ a “stand-back approach” giving its customers control over marketing its shoe brand. As a result‚ Converse delivered a customer-brand relationship where the needs‚ wants and demands of its customers were met by a pair of All Star Chucks. The needs‚ wants and demand of customers is a major customer

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    Case Study VI: Marketing in Schools Amy L. Walker Columbia Southern University BBA 4751 – Business Ethics Prof. M. Friske Case Study VI: Marketing in Schools Introduction Marketing in schools should be regulated because this is a place of education with impressionable young minds; these establishments are there to teach young people about social interaction‚ healthy eating‚ and the pros and cons of materialism. Because of government budget cuts in school systems today‚ marketers see this

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    Analyse the following case and answer the questions: SYD COMPANY The market for women’s hair shampoos has become highly specialized and segmented. In recent years a large number of special purpose shampoos have appeared on the market‚ each promising to provide various hair care benefits to the potential user. The Syd Company is diversified manufacturer of consumer packaged goods. At this time the firm has no women’s shampoo in its product line. The company’s marketing research personnel

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    MARKETING CHALLENGES IN SERVICE MARKETING Managing‚ growing‚ and profiting with both product and service businesses are challenging tasks. But the challenges are different from one to the other. Listed below are some of the most common and difficult challenges of growing and managing consulting‚ professional‚ or technology service businesses that don’t necessary apply to product businesses. 1. Clients can’t see or touch services before they purchase them Clients can’t see or touch services

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    Chapter 1: Intro Goods Service Implications Tangible Intangible • Inventories • Patents • Displayed or communication • Pricing challenges Standardized Heterogeneous • Dependence on employee and customer actions‚ • Uncontrollable factors • Quality matched to promise/promoted Production separate from consumption Simultaneous production and consumption • Customers participate in and affect the transaction • Customers affect each other • Employees affect the service outcome. • Decentralization

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