"Service marketing concepts applied to banking industry" Essays and Research Papers

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    Define marketing concept

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    1. What are the essential characteristics of a marketing-oriented company? Marketing oriented companies focus on customer needs and get close to their customers so that they understand their needs and problems. In the past‚ the Traditional Marketing Concept was achieved their profit and other objectives by satisfying customers but it neglects the competition. But now‚ the Modern Marketing Concept it achieve the corporate goals through meeting and exceeding customer needs and expectations better

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    Core Marketing Concept

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    Marketing is the process of communicating the value of a product or service to customers‚ for the purpose of selling that product or service. Marketing techniques include choosing target markets through market analysis and market segmentation‚ as well as understandingconsumer behavior and advertising a product’s value to the customer. From a societal point of view‚ marketing is the link between a society’s material requirements and its economic patterns of response. Marketing satisfies these needs

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    Leading Determinants of Dividend Policy: A Case Study of Indian Banking Industry ABSTRACT: Dividend policy is a critical decision area in the field of finance. The subject of corporate dividend policy has captivated finance scholars for a long time‚ resulting in intensive theoretical modeling and empirical investigation. But several questions related to dividend decisions remain perplexing because of diverse and conflicting theories and evermore due to diverse empirical results. This paper attempts

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    Individual Project 1 1. Given the trend in obesity among American consumers‚ which industries stand to benefit the most? Why? Given the obesity issues in the American consumers‚ the food industry has benefited from this trend. Under the Societal Marketing Concept organizations have to balance company profits‚ customers ’ wants and the society ’s interests. The problem is to determine what is best for the society in this case. Because there is a difference between short term consumers ’

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    customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store‚ call a company on the phone‚ or visit a business’s web site. However‚ simply being exposed to customer service doesn’t mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service. The

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    Australian Journal of Business and Management Research Vol.1 No.4 [108-116] | July-2011 CUSTOMERS’ PREFERENCE FOR E – BANKING SERVICES: A CASE STUDY OF SELECTED BANKS IN SIERRA LEONE R. A. GBADEYAN (Corresponding author) BSc‚ MBA(Zaria) MSc‚ Ph.D(Ilorin) Institute of Public Administration and Management (IPAM)‚ Department of Business Administration‚ University of Sierra Leone‚ A. J. Momoh Street Tower Hill‚ Freetown‚ Sierra Leone. Email: drgbadeyan@hotmail.com(Corresponding) timigbade@yahoo

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    1. Introduction - First of all‚ this report introduces selected financial services organization HSBC background briefly. And talk about element of marketing. After that‚ the main content of this report consists three parts: 1.marketing segmentation. It also introduces HSBC how to separate segment‚ basis of segmentation. 2. Market targeting. After segmentation analysis‚ we can find the target customer accuracy. 3. Market positioning. Following the selection of segment to target‚ financial institutions

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    application for the development of the banking sector Mobile application development caters to a diverse customer base. As its utilization is being discovered for different purposes an increased activity is also witnessed for this field. Mobile industry made a humble beginning with this application that provides basic functions. As today the complex transactions are being made through mobile applications‚ this is a paving way of new culture of mobile banking. With the integration of internet in mobiles

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    Exchange of Hong Kong and is in the top 25 FTSE-100 companies‚ by market capitalization. It serves both Consumer and Wholesale Banking customers. Consumer Banking provides credit cards‚ personal loans‚ mortgages‚ deposit taking and wealth management services to individuals and small to medium sized enterprises. Wholesale Banking provides corporate and institutional clients with services in trade finance‚ cash management‚ lending‚ custody‚ foreign exchange‚ debt capital markets and corporate finance. Standard

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    CHALLENGES IN SERVICE MARKETING Managing‚ growing‚ and profiting with both product and service businesses are challenging tasks. But the challenges are different from one to the other. Listed below are some of the most common and difficult challenges of growing and managing consulting‚ professional‚ or technology service businesses that don ’t necessary apply to product businesses. • Marketing Intangibles This makes services difficult to conceptualize and evaluate from the client perspective

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