1) Service industries account for ____ of the gross domestic product of most developed nations. a. more than half b. a small portion c. approximately 25 percent d. nearly all e. nearly three-quarters ANS: E 7) All of the following are elements of the inseparability characteristic of services except that a. consumers are involved in production. b. centralized mass production is difficult. c. consumption and production are simultaneous. d. many services cannot be performed without the customer being
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Explain the marketing concept and its importance to an organization making particular reference to developing relationships with customers. Explain the r/shp concept and its importance to orgns as opposed earlier marketing concepts. Use relevant examples from the Kenya orgns to illustrate your answer. Marketing consists of individual and organizational activities that facilitate and expedite satisfying exchange relationships in a dynamic environment through the creation‚ distribution‚ promotion
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Marketing may be defined as a societal process by which individual and groups obtain what they need and want through creating‚ offering and freely exchanging products and services of value with others. There are four competing concepts under which organizations conduct marketing activities. They are: 1] Production concept: this concept holds that consumers will prefer products that are widely available and inexpensive. For example‚ • Companies involved in the manufacture of candies like
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five competing concepts by which firms and business are guided in their marketing effort. The first three concepts production‚ product and selling‚ focus all on the product. The last two concepts marketing and societal marketing‚ focus on the customer. However‚ the commonality in all five philosophies is that they all have the same goal which is organizational profit. The choice as to which concept or philosophy to adopt depends on the circumstances of the situation The first concept‚ the production
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in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking etc.‚ but
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|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
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MARKETING STRATEGIES FOR ENHANCED CUSTOMER SATISFACTON AT BIGWAYS LIMITED 1.0 Introduction Bigways Limited is a manufacturing and distributing company of a unique pesticide that no other company manufactures in the whole of East Africa and has been operating in Kenya for the last six years. The company’s smallest package size of their products is 5kg‚ and they open for business from Monday to Friday between 9am to 4pm with a one hour lunch break. Additionally‚ the employees of Bigways have been
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developing service products: CORE and SUPPLEMENTARY ELEMENTS LEARNING OBJECTIVES By the end of this chapter‚ students should be able: LO 1 Define what a service product is. LO 2 Know how to design a service LO 4 Know how service firms use concept. different branding strategies for their product lines. service development‚ ranging from simple style changes to major innovations. needed to achieve success in developing new services. LO 3 Describe the flower of service LO 5 List the
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The Bank of High School Paulo Freire’s essay “The Banking Concept of Education” talks about two methods of teaching. These methods are the banking concept and the problem-posing method. When it comes to the topic of education‚ most of us will readily agree that Freire makes a good point by saying students are used as “patient listening objects”. Where this agreement usually ends‚ however‚ is on the question of how the teacher and student roles can be reversed. Whereas some are convinced that teachers
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Case Study; Concept Design Services Introduction “Over a 10-year period we have totally transformed our outlook‚ our resources and our prospects. From being and inward-looking manufacturing company‚ we have become a customer-focused‚ integrated service provider. From a large commodity supplier‚ we have become known for our value-added and innovative designs. Most importantly‚ our performance as a company has been little short of spectacular‚ and I see no reason why we cannot continue on this upward
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