"Service marketing mix in airline industry emirates airline" Essays and Research Papers

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    Singapore Airlines

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    Strategic Issues in the Airline Industry and the Role of Singapore Intl. Airlines The Economic and Strategic Issues of Airlines in a Regulated World Airline is a highly regulated industry in every country. Domestic air-routes are preserved for the domestic airlines only. This regulatory constraint effects success of an airline a lot. In the scenario‚ technological advancement in the airline industry can not provide desired benefits to the airline company because it can not compete effectively

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    INSTITUTE OF ACCOUNTANCY ARUSHA IN COLLABORATION WITH COVENTRY UNIVERSITY (UK) ASSIGNMENT 2: KENYA AIRWAYS CASE STUDY MODULE NAME: ORGANIZATION BEHOVIOUR AND HUMAN RESOURCE MANAGEMENT MODULE CODE: LECTURERS: DUE DATE: ARUM62EKM DR ANTHONY OLOMOLAIYE & MS HELLEN MESHACK 8th JANUARY 2011 1 Coursework cover sheet – be sure to keep a copy of all work submitted Submit via the coursework at Room No. 20 Administration Building Section A - To be completed by the student – PLEASE PRINT CLEARLY

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    Emirates Airlines TABLE OF CONTENTS Executive Summary…………………………………………………………………. 2‚ 3 1. Introduction 1.1 History ……………………………………………………………………….. 4 1.2 Introduction…………………………………………………………………… 5‚ 6‚ 7 2. Vision & Mission 2.1 Vision Statement…………………………………………………………….. 8 2.2 Mission Statement…………………………………………………………… 9 3. PESTEL Analysis 3.1 Political…….………………..………………………….………………….......10 3.2 Environment…………………………………………..………………............11 3.3 Social…………………………………………………..…………..……….

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    Delta Airline

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    crew‚ this U.S. airline provides outstanding customer service. Delta Air Lines is one of the largest and most well-known airlines in the world. Delta Air Lines began as a small crop dusting company (Huff Daland Masters) in the early 1920’s and transformed into a major transportation American airline (Welcome). The company has been growing year by year to get where they are today. They continue to not only increase in size‚ but also quality‚ hence their slogan‚ ““Building a better airline‚ not just a

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    Southwest Airlines

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    Marketing Excellence Southwest Airlines “fees don’t fly with us” Prof. Dr. Osman Karatepe Ghazal Adel Fahmideh 115120 Tour 504 Introduction Southwest Airlines Co. is the largest low-cost carrier in the United States‚ and is headquartered in Dallas‚ Texas. The airline was established in 1967‚ by Rollin King and Herb Kelleher. Southwest begins flying within the state of Texas (between Dallas‚ Houston‚ and San Antonio) with three Boeing 737 aircraft. Today Southwest operates nearly 400

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    low passenger numbers that has resulted to it making losses over the recent few years. This financial year‚ it posted a net loss of ksh 7.8 billion. It started experiencing this problem 3-4 years ago. This is occasioned by the following: Lack of marketing intelligence For a long time‚ Kenya Airways has enjoyed monopoly operations in the African market and all connections into and out of Africa. They did not realize when this changed and competitors slowly encroached and took over their traditional

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    Therefore‚ they will be more affordable to travel. 3. Occupation Employees who work in multinational company often travel to other countries for the business purpose could be the important customer in airline industry. 4. Population Highly populated country tends to utilize airline services more frequently. For instance‚ China has a larger market for travelling comparing with small country‚ such as Vietnam‚ Singapore and etc. 5. Gender Women are more influential power in planning a vacation

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    Operations of Airlines

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    “The world commercial airline industry is one of the most diverse‚ dynamic and perplexing in the world ” (Globale Airline Industry Program). The airports are exceptionally complex facilities and highly renowned for the variety of services and resources it provides to both the airlines and its users. Airlines and airports are inextricably intertwined together and none of them can survive without the other. The aviation industry is growing at an exponential rate. The demands for an effective and efficient

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    Southwest Airlines

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    Case Study Southwest Airlines Course: Services Marketing 3rd Term Southwest Airlines (SWA) began services in 1971. In 1972‚ court order no charter flight beyond Texas in order to make up for the lost revenue they were forced to sell aircrafts and keep just the ones needed to continue business and operate scheduled services. Schedule could be kept if the turning time of a plain was low enough (10 minutes). Nevertheless‚ Dallas-based SWA achieved 40 consecutive years of profitability and an

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    planes flew point to point based on demand which offered more flexibility. The airline did not serve major airports‚ but second-tier destinations where the costs were lower. They only served snacks on the flights‚ and employees were offered a profit sharing plan in place of a retirement plan. All of these elements helped cut costs and make Southwest profitable every year since its founding. 2. What values do the airline customers-both business and leisure travelers- seek when they buy air travel

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