Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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analyzing the number of hospital beds per 1k population in Florida and trying to come up with some interesting findings which will help com-paring Florida with rest of the US and if possible will lead to a predictive model showing how different driving factors are related with the number of hospital beds per 1k population in Florida. Summary Statistics and Explanation • Number of hospital beds per 1k population has been calculated taking the ratio of Total number of hospital beds in a country to the
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Healing Hospital: A Daring Paradigm Grand Canyon University: HLT-310V January 20‚ 2013 Introduction In our quest for providing a wholesome and healing environment for patients today‚ some hospitals have focused on holistic approaches that encompass the body‚ mind and soul to incorporate external environment. The model of healing hospital paradigm takes recovery and wellness of a person’s total being into account. Contrary to traditional way of curing diseases‚ this model concept embellished
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Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives Formulate a strategic service vision. Discuss the competitive environment of services. Describe how a service competes using the three generic service strategies. Explain what is meant by qualifiers‚ service winners‚ and service losers. Discuss the competitive role of information in services. Explain the concept of the virtual value chain and its role in service
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Investigation into Accessibility of Health Services in the UK Contents Abstract………………………………………………………..…P. 3 Introduction…………………………………………………...…P. 4-7 Method………………………………………………………..….P. 8-9 Results………………………………………………………....…P. 10-13 Discussion…………………………………………………….….P. 14-15 Appendix …………………………………………………..….....P. 16-21 References………………………………………………………..P. 22-23
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SERVEQUAL MODEL (Measuring Service Quality of Hospitals in Larkana) Author 1: Sumeet Seedani (SZABIST) Contact #: 03333633233 Email: Sumeet_raj19@hotmail.com Author 2: Naveed Anwar Contact number: 03562141247 Email address: Naveed@lrk.szabist.edu.pk Table of contents: Abstract 03 Introduction and 04 Literature Review 05 Importance 07 Research Methodology 08 Five Dimensions (Variables) 09 Data Analysis 10 Findings 11 Conclusion 12
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Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant.dabhade.mgmt@gmail.com ABSTRACT A service is any act or performance‚ one party can
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problem the right way rather than the easy way. Arvind Eye Hospitals‚ since their inception‚ have proven time and again‚ year-after-year‚ that a business that deals in miracles like this can be self-sustainable - if you have the right sentiments‚ intentions‚ vision and the sincerity to cater to the base of the pyramid‚ which because of its sheer volume‚ in a country like India can prove to be a self-dependent and autonomous business model. Put yourself in the shoes of the patients just for a moment
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Patel Hospital Consulting Clinic Schedule UAN NO: 111-174-174 S.No. Consultant Name Qualification Updated November 12‚ 2014 Days Time >GENERAL PHYSICIAN 1 2 Dr. Rashid Naseem Khan Dr. Asif Jan Muhammad MCPS‚ M.D MRCP (UK ) MCPS ( FM ) 3 Dr. Atta-ur-Rehman FCPS (General Medicine) 4 Dr. Shazia Haroon MCPS 5 Dr. Ayesha Khalil MRCP ( UK ) 1 2 Dr. Saad Khalid Niaz Dr. Arif R.Siddiqui MRCP (UK) FRCPS ( LON ) MRCP (UK) FCPS 3 Dr. Syed Afzal Ul Haq Haqqi FCPS >GASTROENTEROLOGIST
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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