2/21/2014 EM 502 OPERATIONS MANAGEMENT INTRODUCTION Middle East Technical University 1 Department of Industrial Engineering 06531 Ankara / Turkey General Information • Textbook: Operations Management by Heizer and Render‚ Prentice Hall‚ 10th Edition‚ 2010. • Grading – Midterm Exams (2) 60% – Final (Comprehensive) 20% – Case Studies (2 or 3 – team work) 20% Middle East Technical University 2 Department of Industrial Engineering 06531 Ankara / Turkey 1 2/21/2014 Outline • • • • • • • •
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Determining Capacity Requirements Capacity planning decisions involve both long-term and short-term considerations. Long-term considerations relate to overall level of capacity‚ such as facility size; short-term considerations relate to probable variations in capacity requirements created by such things as seasonal‚ random‚ and irregular fluctuations in demand. Because the time intervals covered by each of these categories can vary significantly from industry to industry‚ it would be misleading to
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12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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the particular topic of ‘‘HRM Practices in PRAN-RFL Group” a comprehensive study on PRAN-RFL Group in Bangladesh. The report is conducted during the months of October 12011- December31‚ 2011 has given me an opportunity to learn about customer service and report presentation on agriculture marketing prospect in Bangladesh. This report is prepared under your strict guidelines. In preparing this report I tried to cover various aspects of the topic and present them accordingly. Thank you.
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1i) Demand function for air travel between the U.S. and Europe has been estimated to be: ln Q = 2.737 - 1.247 ln P +1.905 ln I where Q denotes number of passengers (in thousands) per year‚ P the (average) ticket price and I the U.S. national income. Determine the price elasticity and income elasticity of demand (8 points). From Lecture Module 3 Equation 4 we learned the alternative formulation of elasticity. Alternative formulation of elasticity EP = dQ/dP * P/Q = dlnQ/dlnP Natural log:
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PGBM03 - Operations Management PGBM03 - Operations Management Domino’s Pizza Module Leader: Dr. Tie Xu Module Tutor: Tom Cuthbertson Name: Mohammad Junaid Iqbal Student ID: 099025265 Programme: MBA Finance Date: 16th January 2012 Words: Domino’s Pizza Module Leader: Dr. Tie Xu Module Tutor: Tom Cuthbertson Name: Mohammad Junaid Iqbal Student ID: 099025265 Programme: MBA Finance Date: 16th January 2012 Words: (2012-2013) (2012-2013) Table
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Notes Role of operation management: Strategic role of operations management- Operations refer to the business processes that involve transformation or‚ more generally‚ ‘production’. Applies both to the manufacturing and services sector. Turning raw materials and resources into outputs of finished goods or products. Qantas operations are strategically important because most organizational activity comprises the day to day activities within the operation function. * Cost leadership- Cost leadership
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opportunity cost are relevant when choosing amongst alternatives? 2. Define the concept of “opportunity cost” and discuss various examples. 3. Explain how the concept of opportunity cost may be used to explain the following: a) Why very few petrol stations are found in the centre of large cities. b) Why it might be worthwhile for a company to contract out work even though contracting out may involve a higher monetary cost. c) Why tourists pay higher prices for goods and services in a
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need for the practice of operations management cannot be forgone. Operations management is very important in business operations since it forms the heart of the organisation by controlling the system of operation. Operations management deals with the design‚ operation‚ and improvement of the systems that create and deliver a firm’s primary products and services. Like marketing and finance‚ operations management is a functional field of business with clear management responsibilities. Guinness
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Q1) Explain the basic competitive priorities considered while formulating operations strategy by a firm? Ans: Operations strategy is the collective concrete actions chosen‚ mandated‚ or stimulated by corporate strategy. It is‚ of course‚ implemented within the operations function. The operations strategy specifies how the firm will employ its operations capabilities to support the business strategy. Operation advantages depend on its processes and competitive priorities considered while establishing
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