Servicios DEFINICIONES: HORIZONTAL: 1 When customers have had service problems in the past‚ when they are in a hurry or when they have an emergency‚ are examples of: _____ service intensifiers. 4 Personal factors that are stable over time and increase a customer’s sensitivity to how the service should be provided‚ are known as _____ service intensifiers. 5 In this type of trade‚ companies are mostly small and employing fewer than 50 workers‚ which 2/3 work in office and administrative support
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Download Services Introduction In computer networks‚ the term “download” means to receive data (to your local system) from an external‚ remote system. Examples of such systems include FTP server and e-mail servers. It is implied that the data that is to be downloaded is going to be stored permanently. In many cases‚ users of download services use tools which are dedicated to the task of downloading‚ known as download managers. Download managers have various features‚ including the ability to
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Sales and Operations Planning | | TRUE/FALSE 1. The sales and operations plan is a statement of a company’s production rate‚ workforce levels‚ and inventory holdings based on estimates of customer requirements and capacity limitations. • Answer: True • Reference: Introduction • Difficulty: Easy • Keywords: sales‚ operations‚ plan‚ production‚ rate‚ workforce 2. A production plan is another name for a manufacturing firm’s sales and operations plan.
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[pic][pic]Services Marketing and the Extended Marketing Mix (7P’s) What is services marketing? A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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MGT 430: Exam 1 -Service: deeds‚ efforts‚ or performances -Goods: objects‚ devices or things -The distinction between goods and services is not perfectly clear -A product can be classified as either a good or a service -Scale of Market Entities: the scale that displays a range of products along a continuum based on their tangibility ranging from tangible dominant to intangible dominant -Tangible Dominant: goods that possess physical properties that can be felt‚ tasted‚ and seen prior to
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Management of Marketing Communication & Advertising Assignment Code : MS-68/SEM - II /2011 Coverage : All Blocks Note : Answer all the questions and submit this assignment on or before 31st October 2011‚ to the coordinator of your study center. 1 a) Describe the role of marketing communication in effective marketing of a firm’s product/service offering. Unit 1.2 b) What is promotion mix? Explain the various components for planning promotion strategy for any service brand of
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The advantages of planning •Planning helps us to have a better idea about the course of action that we propose to take. •Planning better defines the course of action that we propose to undertake. •Planning gives a rough estimate of the time required for a project. •Planning gives us a fairly good idea about the expenses involved in the project. In fact a budget is also a plan‚ a financial plan. •Planning helps us to get prepared for emergencies that may arise during the course of the project
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Service Dominant Logic Introduction: Service dominant logic view of marketing has changed from the traditional‚ foundational‚ goods dominant logic of exchange‚ in which goods were the focus of exchange and services that marketing inherited from economics a little more than 100 years ago to service as the basis of economic and social exchange. Service dominant logic has bought a paradigm shift in marketing from goods centred “value is embedded in output” dominant logic where focus was on the efficiencies
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|TERM PAPER – MARKETING PLANNING | |MKTG 6120 MARKETING MANAGEMENT | |INSTRUCTOR : ASSOCIATE PROFESSOR DR. WAN JAMALIAH WAN JUSOH | | | | | |
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