Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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Services Marketing Management BX660016 and BS201698 Assignment Two Strategic Service Quality Management Plan Name: Jack Boxall ID: BOXALKJ1 Lecturer: Rachel Byars Topic: The Importance of Customer Focused Service Strategies Due: Tuesday 8th May 2012 @ 1pm Words: 3573 Plan Introduction Envirowaste is a waste management organisation with branches throughout New Zealand which supply commercial solutions to waste disposal and recycling. Envirowaste is an independent limited liability
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than £ 2‚ 5 billion in 2012. Gucci‚ Prada and Chanel gained approximately of £ 5.8‚ £ 4.95‚ and £ 4.2 billion respectively. BODY The Resource-Based View In 1990s‚ the role of resources and capabilities become known as the basic for firms strategy and the primary source of profitability coalesced has become the resource-based view.
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STRATEGIES FORMULATION Business Strategies As there are rapid growth credit card business Hong Kong‚ Hang Seng Bank need to put more effort to increase their credit card customer base. They should put more resources in developing credit card products and improve services. Functional Strategies Product Strategies The Boston Consulting Groups(BCG) Growth-share matrix is applied to assess the sizes and positioning of the Credit Card. Hang Seng Bank Credit Card business is positioned as
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Term paper on: Service strategy of KFC Subject code: MKT 412 Section: 01 PREPARED FOR: SSM Sadrul Huda (SH) Assistant Professor Department of Business Administration East West University. PREPARED BY: Md. Taijul Islam ----------------------------------------------------Id: 2009-2-10-217 SHADIN -01917277300 Fariha Faroque Mitu ------------------------------------------------Id: 2009-3-13-024 Khaleda Akter -----------------------------------------------------Id:
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last half of the 20th century (Womack et al‚ 1990)‚ proved consistent results for the manufacturing companies that understood mass production strategy had become obsolete‚ after almost a century of dominance. Applicable successfully to the manufacturing industries‚ the lean philosophy will be analysed in the present synopsis through the perspective of services industry‚ usually dealing with intangibles. Lean Manufacturing In their research on the Toyota manufacturing system‚ The Machine that Changed
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2. How would you describe KFC’s international strategy? Which cross-border synergies can KFC reap and how locally responsive is the company? KFC’s international composition provides an exemplary mix of international entry strategies. The company enters a foreign market either by a greenfield entry by establishing a company-owned foreign subsidiary (21 %) or by a joint venture (10 %) (figure 10.2 in the book). However‚ in most of the cases‚ KFC expands it global franchise-network (69 %). In Latin
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BE 431 Business Strategy On the meaning of strategy from different theories and perspectives Introduction Strategy‚ originated from the ancient art of war‚ refers to the planning made on the basis of the analysis of the whole war situation. Moreover‚ under the influence of Ansoff’s Strategy for Diversification‚ strategy has begun to be widely used in economic management and many other areas including society‚ education‚ science and technology
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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M004LON Finance‚ Funding and Legislative Frameworks For Success Coursework One: Data Response (Evaluation of Marks & Spencers plc) Submitted by: Binish Babu ( Nakul Vinod (3943256) Julin Ann Thomas (3997710) Date of submission: 4th March‚ 2012 Word count : 1492 words Contents EXECUTIVE SUMMARY 2 INTRODUCTION 2 Ratio Analysis 3 1) Liquidity ratios 3 2) Solvency ratios 3 3) Working capital management ratios 3 4) Profitability
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