Process Design Matrix and Summary OPS/571 February 2‚ 2015 Process Design Matrix and Summary Product Process Design Years ago I used to work at Pizza Hut; therefore‚ the pizza made by Pizza Hut is the product that I am familiar with‚ and the home delivery service is the service that I am familiar with. Pizza Hut makes different kinds of pizza and presents special offers each day. The product utilizes an assembly line process where the pizza is prepared after passing through various steps
Premium Pizza Hut Pizza delivery Business terms
Health services and system matrix Catherine Vien HCS/212 March 18.2015 Carol Coakley Hall Health Services and Systems Matrix Choose at least seven services or systems from the following list: Hospice care World Health Organization (WHO) Public health Rehabilitation center Department of Health and Human Services (DHHS) Medicare Centers for Medicare and Medicaid Services (CMS) Center for Disease Control (CDC) Health Maintenance Organization (HMO) Occupational Safety and Health Administration (OSHA)
Premium Health care Health economics Public health
mcdonalds quality process matrix( customisation‚ flexibility‚ delivery‚ reliability‚ quality‚ cost) When looking at the quality of McDonalds in terms of the customization‚ we can understand that it sits on a high level on the product process matrix. McDonalds’ offer a range of healthy products in conjunction with their less ‘healthier menu’ weather it be breakfast‚ lunch or dinner. For instance a customer going to McDonalds for breakfast who was interested in choosing a light meal such as a light
Premium Meal Hamburger Dinner
When people need to complain about a product or poor service‚ some prefere to complain in writing other prefer to complain in person.Which way do you prefer?Use specific reasons and examples to support your answer. When it comes to complaining about products that don’t sadisfy my expectations‚ I prefer to complain in person. Altough a lot of people may prefer to complain in writing‚ I think that complaining in person is more efficient. Writing a letter or an email can hepl you to structure better
Premium Customer service Service of process Customer
Service process service shop Service processes that is positioned between professional services and mass services‚ usually with medium levels of volume and customisation. SERVICE MATRIX On the Customer wants and needs in the service package Starbucks uses Standard with options; using moderately repeatable sequence. Customer has some decision making power. This is evident as though customers have the ability to customize their coffee specifically for them‚ the choices they have are standardized;
Premium Customer Service of process Customer service
Process Design Matrix Executive Summary OPS/571 Operations Management July 28‚ 2014 Process Design Matrix Executive Summary Service Chosen: Personal Concierge Service Types of Service Offered: Dog walking‚ house sitting and maid services Operational Approach Production Line Approach According to the article‚ Production-line approach to service‚ this approach consists of breaking down the process it takes to manufacture one unit into an assembly line. This can best be seen in service
Premium Management Customer service Marketing
University of Phoenix Material Process Design Matrix Complete the process design matrix. Write an executive summary identifying appropriate design approaches for a selected product and service. Pick one service with which you are familiar. Complete three to five line items such as production line‚ self-service‚ or personal attention approach‚ on the Process Design Matrix. Pick one product with which you are familiar. Complete three to five line items such as Job shop‚ batch‚
Premium Pizza Papa John's Pizza Pizza delivery
Process Design Matrix OPS/571 March 16‚ 2015 Brian Hall Process Design Matrix This executive summary will assist in identifying the design aspect of the service and product of choice. For this summary‚ the service that will be reviewed is that of travel agents providing corporate clients with the necessary service to ensure smooth travel plans via telephone calls. The product chosen will be that of the telephones that are used to speak with the clients. The process design aspects that will be
Premium Management Customer service Economics
contact (call) center managers? Services are different from manufacturing‚ with the key service difference being the interaction of the customer in the delivery process. Service design is no longer considered to be an art form as logical approaches to better design and management of service systems are emerging. In a facilities-based service‚ the customer must go to the service facility. In contrast‚ in a field-based service‚ the production and consumption of the service takes place in the customer’s
Premium Service system Flowchart Manufacturing
contact Check Answer Correct Permeable systems are penetrable by phone and face-to-face contact‚ but they are not necessarily reactive to such contact. 2 Some may argue that the production-line approach may not treat the process as a service process‚ but as what type of process? An operational approach A marketing approach A manufacturing approach A quality approach Check Answer Correct The production-line approach allows companies‚ such as fast-food restaurants‚ to use a workstation approach and/or
Premium Customer service Service of process Customer