NUST Business School - MKT-323 – Services Marketing Phase – I – Service Analysis Submitted to; Ms. Maria Qadri Submitted by; Aqsa Qamar Safa Iftikhar Waleed Basit Hamid Ishfaq Fariha Waheed Fatima Haadia Athar Muhammad Hayat Solangi Syeda Farvah Sameen Bukhari BBA 2k12 A Date: October 27th‚ 2014 The grooming industry is filled with varieties and options. From catering to one’s pets to one’s garden to one’s own self‚ the options are endless. The segment in the grooming
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Cynthia Smith University of Phoenix Process Design Matrix August 16‚ 2010 OPS/ 571 Christina Behling America is a place that is all about eating healthy and maintaining a certain size‚ as it portrays a better image. Everyone has become so obsessed with being model sized but being able to eat at the same time. The approach has come with offering consumers a health/whole foods store that has a similar feel of a farmers market with a larger variety. Allowing consumers the chance to self-serve
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SLA Matrix Service Request Matrix Change Order Table | Category to Assign | Resolution SLA | Description | Acct.Applications | 2 Bus Days | Account Creation CSS | Acct.Applications.CDM | 2 Bus Days | Account Applications CDM | Acct.Applications.DR Avenue | 2 Bus Days | Account Creation DR Avenue | Acct.Applications.PFX/ECS | 2 Bus Days | PFX/ECS | Acct.Email.Other | 2 Bus Days | Account Email | Acct.New | 2 Bus Days | Account Creation Active Directory | Acct.Term | COB | Security
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Case study Village Volvo 1. Describe Village Volvo’s Service Package • Supporting Facility 1. Location Suburban location –problem: when customer bring and leave their car for reparation‚ they might have problems to get back to town. 2. Interior decoration Waiting room is equipped with a TV‚ comfortable chairs 3. Supporting equipment? Not specified 4. Architectural appropriateness? New butler building (prefabricated metal structure) four work bays‚ an office‚ waiting area and
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processes) Design Design is to conceive the looks‚ arrangements‚ working of something it is constructed What is process design? What are the objectives of process design? How do volume and variety effect process design? How are process design identical? Process Design key component 1. Supply network design 2. Layout and flow 3. Process technology 4. Job design 5. Product and service design Description 1928- first drive through restaurant was developed in USA (Pig Standard Restaurant) 1975: 90%
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Chapter 4: Process Design The definition of ’design’: ” The process by which some functional requirement of people is satisfied through the shaping or configuration of the resources and/or activities that comprise a product‚ or service‚ or the transformation process that produces them” What is process design? A design decision affects the physical shape and nature of the process (ex. purchase or rearrange the position of a piece of equipment‚ or when they change the way of working within a
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above directory 3 Definitions • • • • • • • CP => Concurrent Processing DCD => Dead Connection Detection ICM => Internal Concurrent Manager IM => Internal Monitor CRM => Conflict Resolution Manager PCP => Parallel Concurrent Processing PMON => Process Monitor for ICM 4 Concurrent Request 5 Phase and Status of Concurrent Requests Phase Pending Pending Running Completed Completed Completed Inactive Status Normal Standby Normal Normal Error Warning No Manager Description - Action The
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external complaints‚ have generated a flow of bad news coming to the desk of quality director Kevin Sarni. The issues most commonly found within the complaints related to display issues‚ customer service support‚ faulty electric components‚ audio‚ and safety. Of the main issues‚ display and customer service support appeared to be the most detrimental. Once the patterns and themes became visible‚ Samsung and its quality director Kevin Sarni were challenged with immediately identifying root causes. This
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perform it is the carers obligation to protect service users and remove them from harmful situations. A2. As a carer you not only have a duty of care to the service user you support‚ but also other staff‚ your employers and members of the public. When you act in persons best interests you must do so with that persons consent unless they lack the capacity to understand that it is in their best interest to comply. For example when you support a service user to a doctors appointment and they will not
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in implementing process design and control tools? A challenge that a smaller business might face in implementing process desing and control tools would be if managers devoted too much attention to control and too little to planning and imporving which may be the most imortant activity for metting and exceeding customer expectations and gaining competitive andantages. Question 2: What is process management? What are the three types of activities that it comprises? Process management involves
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