Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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Consumer Decision Making: The Three-Stage Model of Service Consumption Pre-purchase Stage Service Encounter Stage Post- encounter Stage Customers seek solutions to aroused needs Evaluating a service may be difficult Decision to buy or use a service is triggered by need arousal. What promts us to purchase? Needs. Triggers of need: Unconscius minds Physical conditions External sources Need arousal leads to attempts to find a solution. Evoked set – a set of products and brands
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SPORTS COACHING What makes a good coach? Coaches can come in all shape and sizes and use a variety of techniques and methods. Some may be great tacticians with a deep knowledge of the sport whereas others may be great motivators. But whether it candlin or capello all coaches have roles and responsibility in order to make them effective leaders. • In a coaching role it is needed for you to develop the skills of organising‚ safety‚ providing instruction‚ explanation‚ and demonstrating
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Executive Summary This report presents the analysis and evaluation of service offerings at the Singapore Zoo. Areas of analysis include findings from observation and research on the current key service processes and supplementary services of the Singapore Zoo operations; basic focus strategy used by the management and positioning aspects of the Singapore Zoo; as well as comparison of competitors’ service offerings against the Singapore Zoo. Results of the evaluation of recent developments in the
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Research Lecture 2 TAHA Example 2.1-1 (Page 47) : The Reddy Mikks Company The Reddy Mikks Company produces both interior and exterior paints from two raw materials‚ M1 and M2. Tons of raw material per ton of Maximum daily availability Exterior Paint Interior Paint (tons) Raw material M1 Raw material M2 Profit per ton ($1000s) 6 1 5 4 2 4 24 6 A market survey indicates that the daily demand for interior paint cannot exceed that for exterior paint by more than 1 ton. Also‚ the maximum daily demand
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What makes a good website? Introduction In my opinion what makes a good web page? I have been on the net for the last‚ can ’t really believe it‚ coming to ten years now. From the conception to now‚ I have been a regular surfer on the web‚ visiting thousands of pages a month‚ mostly in search of some thing or another. Most searches have lead to even more searches but some times I come up tops. Having been used to the all text sites of the beginning‚ and seeing the first implementations
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of the economy (also known as the service sector or the service industry) is one of the three economic sectors‚ the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture‚ fishing‚ and extraction such as mining). The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability‚ what is termed affective labor. The basic
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and Technology in Human Services 375 February 2‚ 2015 Dr. Smith Interoperability in the human service field is the ability of electronically linked agencies to work together‚ to interoperate (Schoech‚ 2010). Interoperability is viewed as the ability of one system to perform work in addition with other systems and avoiding having to ask for hard work and effort on the part of the helper. Interoperability heightens the impact for information technology to make the networks and integrations
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Nature Of Services Service Bundle: Offering several services in a same package. Element | Core Goods | Core Services | Business | Custom clother | Business hotel | Core | Business suits | Room for the night | Periphal goods | Garment bag | Bathrobe/ amenities | Peripheral service | Deferred payment plans | In-house restaurant | Variant | Coffee lounge | Airport shuttle | CORE BUSINESS: is the sector(s) of business activity that is the reason or purpose for being. Service/product bundle
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Aloft London Excel Starwood Hotels and Resorts worldwide is one of the leading hotel and leisure companies in the world with approximately 1000 properties in more than 95 countries and 145000 employees at its owned and managed properties. The brand landed in Europe with the Aloft Brussels Schuman in 2010 and is the fasted brand launched ever. Aloft is part of Starwood Hotels and Resorts and has been opened on 3rd of October 2011. The hotel has 252 guestrooms including 12 suites‚ 181 King Aloft
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