completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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to perform the noble duty of defending their motherland Guru Gobind Singh‚ the last among the Gurus (1666-1708) initiated the Baptism Ceremony. By the time of tenth Guru Guru Gobind Singh‚ the Sikhs had to defend themselves from Muslim persecution and Guru Gobind Singh organized his followers into a military order called Khalsa which literally means "pure". Sikh men and women were initiated into the Khalsa by sharing a drink of sweetened water called "Amrit" a symbol of
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Assurance engagements or services are intended to enhance the credibility of information about a subject matter by evaluating whether the subject matter conforms in all material respects with suitable criteria. Its objective is to provide either a high or moderate level of assurance. Assurance services pertain to the independent professional services designed to improve the quality of information‚ or its context‚ for decision making. Assurance services are broader in scope than attestation
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What Makes Rocks and Gems Different? By: Morgan Bellile Have you ever found a beautiful gem? Have you ever wondered what is in rocks? Did you know that red diamond is one of the most rare types of gems? Rocks and gems both have something in common‚ but have you ever wondered what makes rocks and gems different? Gems Gems are also known as precious stone‚ jewels‚ or just stone. What is a gemstone? A gemstone is a piece of mineral crystal‚ when the gem is cut and polished‚ it is normally used for
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Through the Integration of Service Learning Projects Keri Shedden Graduate School of Education‚ Brooklyn College‚ Bedford Avenue‚ Brooklyn‚ New York December 10‚ 2011 Abstract: This study will focus on the problem of decreasing student motivation towards the life sciences within the urban school district. Student engagement and motivation will be promoted through the integration of service learning projects into the curriculum. The success of the community service component of the course
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Introduction A service quality gap analysis is a management technique and a setting performance standard which is based on the actual level of business performance and delivered. By analyzing five gaps‚ firms can find some way to increase company’s profit and performance. Service quality gaps always occur in the real business environment and it is an inevitable problem. However‚ enterprises often based on their customers‚ markets and their product quality to analysis their SERVQUAL and help them
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implementing plans and motivating people to complete a task. The different types of leaderships used in the public services are- Authoritarian- Autocratic Leadership is a leadership style characterized by individual control over all decisions and little input from group members. Autocratic leaders typically make choices based on their own ideas and judgments and rarely accept advice from followers no matter how it may benefit the group. What are the advantages and disadvantages of Authoritarian Leadership
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What constitutes good customer service and makes a company in the fast food industry indispensable? Fast food restaurants has offered a convenience to consumers for years. From the opening of the first McDonald’s in Illinois on April 15‚ 1955‚ to today where many fast food chain restaurants have begun to enter the global market and opened in several (an understatement?) countries (source?). These chains (which? You only talked about McDonald’s) would have never survived had they not kept the
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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