Research Proposal Customer Satisfaction in the Restaurant Industry Part I: Research Proposal I-1. Research Background In today’s competitive dynamic environment it is crucial to maintain existing customers and gain new ones. This goes for the restaurant industry as well‚ where not only the quality of the food plays a major role‚ but also the quality of the service itself. This has been recognized by the restaurant X which offers traditional Greek food. Due
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Title: The US Airline Industry in 2007 After years of losses the Us Airline industry is finally beginning to rebound from the 9/11 tragedy which saw negative profits at an all time high. The US airline industry is coming off a profitable 2006 and is determining what strategy is best to sustain such profits. With the industry’s abysmal past‚ companies need to make 2006 a fresh start and not slip back into past performance. Since profits in the industry have not been seen over the long haul
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GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
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financial crisis and other factors‚ especially the oil price‚ that is the most major factor of the airline cost‚ and still increasing‚ made the airline industry’s production decline shaply. The main source of profit for the airline industry are passenger and cargo revenue primarily‚ in addition‚ the fuel surcharges and exchange gains constitute the major part of its profits. According to these factors‚ airline companies will make a expection development whether they can benefit or loss‚ and they will
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CHAPTER 1 “Introduction” 1.1. Company Profile PT. Nusantara Sejahtera Raya was established in 1987. It is a company engaged in the entertainment industry as managing theaters the early- first just called Cinema 21 is located in Jakarta and the other city in Java. New Cinema XXI and later was established The Premiere of the first opened on January 24‚ 2004 at EX Plaza Indonesia was the beginning of the founding of The Premiere Cinema XXI and in various other shopping centers continues
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Fuel Hedging in the Airline Industry: The Case of Southwest Airlines By Dave Carter a‚ Dan Rogers b‚ and Betty Simkins c a College of Business Administration‚ Oklahoma State University‚ Stillwater‚ OK 74078-4011‚ Phone: (405) 744-5104‚ Email: dcarter@okstate.edu b School of Business Administration‚ Portland State University‚ Portland‚ OR 97207-0751‚ Phone: (503) 725-3790‚ Email: danr@sba.pdx.edu c CONTACT AUTHOR: College of Business Administration‚ Oklahoma State University‚ Stillwater
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors‚ or being on the defensive with customer. 2. What situations and practices might provide easy traps for inferior customer service
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Zara’s – Customer Service Level Any successfully marketing strategy will place the customer in the center of a circle surrounded by the four P’s (product‚ place‚ promotion and price) understanding that the customer is not part of the marketing mix‚ but rather the target of all marketing efforts. Zara’s product is a physical good; therefore place requires logistics decisions in addition to the design and manufacture of the product itself. Zara’s home base is Spain. It is there (for the most
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Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation. Thus‚ this study aims to measure customer satisfaction in Libyan commercial banks
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