a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in which management problem needs
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political and economical institution which will enforce a unique legal tender. Nowadays‚ money has played an indispensable role in propelling the activities of the economy. Monetary policy is the major pre-occupation of the Central Bank of Nigeria (CBN)‚ the extent to which they enforce their role successfully would depend on the statutory power conferred on them by the establishing law. It involves the management of the expansion and contraction of the money
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Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
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C A S E S T U D Y A high-tech reception system will make life easier for Quality Care’s staff‚ but what about its customers^ The Quality Improvement Customers Didn’t Want by Dawn Iacobucci Jack Zadow‚ the consultant‚ was persuasive. Wrapping up the hourlong presentation‚ he still seemed as energized as be bad in tbe first five minutes. "Your biggest competitor‚ HealtbCare One‚ has already begun using a computerized reception system in 14 of its 22 facilities‚" he said‚ pointing to the
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Investment‚ in its broadest sense means‚ the sacrifice of current currencies and resources for the sake of future currencies and resources. An investment is one of the decisions of finance function that involves the decision of capital to establish commercial or industrial venture. In other words‚ it involves commitment of funds into long-term assets that would yield benefits in coming future period. Two aspects of the investment decisions are: i. The evaluation of the prospective profitability
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Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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the Qualities of a Bank Teller Bank tellers serve a vital function in a bank’s operations‚ and they set the tone for customers’ banking experiences. Typically‚ candidates need only a high school diploma and a month of on-the-job training to become a teller. The U.S. Bureau of Labor Statistics counted 544‚150 tellers earning an annual median of $24‚590 as of May 2011. To be successful‚ tellers need skills in several areas‚ including math‚ customer service and communications. Math Skills Bank tellers
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(Winter 2014) Pilgrim Bank (A): Customer Profitability Pilgrim Bank (A) is a case that analyzes customer profitability in a retail banking setting. It explores a business phenomenon common to the retail banking industry and‚ within this context‚ acquaints you with the types of managerial questions that can be made by data analysis. As a recently hired analyst‚ Alan Green (your group’s role) has data on a sample of customers and must make recommendations about whether the bank should charge fees
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reason that the author to select this topic. Working human resources in service industry should be a suitable career for the author‚ because she realizes that to work with a wide range of people and provide to others are the main preferences. Regarding to her career choice‚ it is important for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path
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Chapter 15 Accounting in a Global Market QUESTIONS 1. Foreign currency exchange rates are used to express transactions in local currency in terms of U.S. dollars and vice versa. For example‚ if the exchange rate is $1 = 1.65 DM (Deutsche mark)‚ and if one wishes to change 100 U.S. dollars into Deutsche marks‚ one will receive $100 ( 1.65 = 165 DM‚ and if one wishes to change 100 DM to U.S. dollars‚ one will receive 100 DM/1.65 = $60.61. 2. A foreign currency transaction occurs when a transaction
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