Task 1 – Health & Safety Policy Booklet Health and safety at work act The Health and Safety at Work Act (HASAWA) 1974 secures the health and safety of people at work. This Act imposes a responsibility to the employer to provide a safe and healthy working environment for all their employees. The employee has a duty to work according to the legislation and provide systems of work that are safe and without risk to health. Control of Substances Hazardous To Health Regulations 1988
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warming. Global warming is divided into two main causes which are man-made and natural causes. Man-made causes probably do the most damage and are things which we are able to control by “Reduce‚ Reuse and Recycle”. Therefore‚ we choose eco hair salon for our green business project which is one way of reducing man-made cause of global warming. 1 What is green business? Sustainable business‚ or green business‚ is enterprise that has no negative impact on the global or local environment‚ community
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SUMMARY OF MY SALON OBSERVATION I did my salon observation at Faith Beauty Salon. This is a salon I visited time after time to have services done to my hair‚ and never before taken an in-depth look at the surroundings. The front of the salon was just average‚ as the appearance didn’t give an inviting feeling. There were pictures of hair styles and products on the exterior‚ but they were hidden behind grills. My first day of observation was on a slow day‚ as the customers were few. I noticed
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SERVICE INNOVATION: CASE STUDY ON SPA AND MED BEAUTY AT THE SAUJANA YUSMANI BINTI MOHD YUSOFF Research report in partial fulfillment of the requirement for the degree of Master of Business Administration UNIVERSITI SAINS MALAYSIA 2010I ACKNOWLEDGEMENT BISMILLAHHIRRAHMANNIRAHIM. Praise is to ALLAH SWT‚ the most Gracious and most Merciful. The completion of this thesis would not have been a success without the efforts‚ guidance‚ and assistance‚ prayers of all the individuals and groups
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Business Plan For Penny’s Hair Salon 9527B Westheimer Brandon‚ Manitoba R7B 1R1 Phone: (204) 727-5555 E-Mail address Prepared by: Penny Pretty And Frank Pretty Jr. DATE Table of Contents 1.0 Executive Summary………………………………………………………Page No. 2.0 Product and Service Description………………………………………………… 2.1 Service…………………………………………………………………………….. 2.2 Product…………………………………………………………………….. 2.3 Pricing……………………………………………………………………... 3.0 The Market Plan…………………………………………………………………. 3.1 Competitive
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nail salon to get a pedicure. I have never set foot inside of a nail salon before in my life. Unlike most kids I wasn’t dragged there to sit and watch my mom get her nails done when I was younger. The first thing that I noticed as soon as I opened the door was the smell. The chemicals that are used in that place are quite potent. So potent it made the smell of bleach seem like some fancy cologne. Then my eyes caught the array of nail polish that was covering two entire walls of the salon. I didn’t
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Introduction People seek beauty. They are constantly looking to give themselves a whole new look or improve what they have. They drop by the nearest hair and beauty salon to be pampered by stylists and beauticians to style their tresses‚ shape their eyebrows‚ and color their nails – all for a few (or more) bucks. An hour in a hair and salon shop every month and one emerges confident and ready to take on the world. Beauty salon and spa business has grown rapidly over the past decade. Latest extrapolations
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A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198)‚ a linguistic scholar‚ views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area‚ that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation
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Report on Service Quality of Remington Hotel Introduction The concept of quality holds a central place in the hotel industry where servicing is the main part of the business. Lewis and Booms (1983) commented that service quality is “a measure of how well the service match with the customer expectations” on a consistent basis. Parasuraman et al (1985‚ p. 42) stated‚ “Quality is an elusive and indistinct construct” Quality is comparison between expectation and performance. Parasuraman et al (1988)
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